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Compare IBM Control Desk vs Max HelpDesk vs Zendesk Support vs Zoho Desk

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Max HelpDesk - Help Desk Software
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Overview

Description

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More

Max HelpDesk is a full featured service desk software with a faster self-service ticketing system, innovative web queues, smarter auto-response rules, integrated knowledge base and much ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $9
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

Not Available

7.3/10

User Ratings

4.6

(20)
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Software Demo

Demo

IBM Control Desk has not given any software demo yet

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Max HelpDesk has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Features

Total Features

0 Features

5 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • Not Available
        • $9
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Not Available
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        User Reviews

        User Ratings

        No reviews available for the product

        Rating Distribution

        Excellent

        7

        Very Good

        7

        Good

        0

        Poor

        0

        Terible

        1

        No reviews available for the product

        Expert's Review generated by AI

        IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.

        • Great customer service with a supportive team that aids in a smooth onboarding process.

        • Provides mind-blowing management tools, making work easier and optimizing asset utilization.

        • Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.

        • Cloud-based accessibility allows for control and service management from any device, enhancing flexibility and convenience.

        • Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

        • Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        No Customers information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        No screenshots available.

        Videos

        No videos available.

        No videos available.

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both IBM Control Desk and Max HelpDesk offer a Free Trial.

        IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

        Max HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Max HelpDesk begins at $9/User/Month, while pricing details for IBM Control Desk are unavailable.

        Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

        Some top alternatives to Max HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, Teamwork Desk, LiveAgent, ProProfs Help Desk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, ReadyDesk, LabiDesk and DeskXpand.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].