Compare IBM Control Desk vs GLPI vs Freshservice vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	IBM Control Desk (15) Get Quote Get Quote	GLPI (40) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More	GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More
Entry Level Pricing	Not Available	Not Available
Free Trial Availability	Free Trial available	Get Free Trial
User Ratings	4.6 (20)	4.7 (57)
	Get Quote	Get Quote

Software Demo

Demo	IBM Control Desk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us	View demo

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	Not Available	Not Available
Pricing Pans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.6 (based on 20 reviews)	4.7 (based on 57 reviews)
Rating Distribution	Excellent 7 Very Good 7 Good 0 Poor 0 Terible 1	Excellent 30 Very Good 10 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more	GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket ...Read more
Pros and Cons	Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness. Great customer service with a supportive team that aids in a smooth onboarding process. Provides mind-blowing management tools, making work easier and optimizing asset utilization. Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement. Cloud-based accessibility allows for control and service management from any device, enhancing flexibility and convenience. Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers. Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.	Highly customizable open-source IT asset management and support ticket system with a strong supporting community. Easy to use and customize, offering a complete ITSM solution. Excellent graphical interface with easy handling and reporting features. Provides project and contract management, automatic inventory, and deployment in multiple environments. Allows for free calls and easy international communication. Newcomers may find the richness of features and customizations overwhelming without proper support. Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.

Customers

Customers	No Customers information available.	Airbus Habitat Doctolib

Media and Screenshots

Screenshots	No screenshots available.	4 Screenshots
Videos	No videos available.	4 Videos

Alternatives

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both IBM Control Desk and GLPI offer a Free Trial.

IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

GLPI is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both IBM Control Desk and GLPI are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, IBM Control Desk, osTicket, TOPdesk, Spiceworks Help Desk, iSupport Software, Richdesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare IBM Control Desk vs GLPI vs Freshservice vs ManageEngine ServiceDesk Plus

IBM Control Desk

GLPI

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure