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Compare HR365 Helpdesk vs SolarWinds Service Desk vs Freshservice vs ManageEngine ServiceDesk Plus

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Overview

Description

HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More

Entry Level Pricing
  • Starts from $49
  • Starts from $19
Free Trial Availability
User Ratings

2.2

(2)
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Software Demo

Demo

HR365 Helpdesk has not given any software demo yet

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • $49
      • $19
      Pricing Pans
      • Not Available
      • Not Available
      Pricing Pagehr365-helpdesk pricingsolarwinds-service-desk pricing

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      20

      Very Good

      0

      Good

      0

      Poor

      0

      Terible

      0

      Excellent

      97

      Very Good

      61

      Good

      6

      Poor

      1

      Terible

      1

      Expert's Review generated by AI

      Helpdesk 365 has garnered high praise in the past 12 months, and it's not surprising given its impressive array of features. Users appreciate its versatility, with multiple roles catering to all ...Read more

      No Expert ai Review available for the product

      Pros and Cons
      • Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.

      • Advanced ticketing system that distributes tickets based on teams' expertise, making support across various departments seamless.

      • Simplifies communication through focused ticketing and email features, enhancing customer support.

      • User-friendly interface and ease of raising tickets with timely resolutions, leading to widespread adoption by organizations.

      • Integrated with O365 SharePoint for enhanced functionality.

      • Newcomers may find the richness of features and customizations overwhelming without adequate support.

      • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers
      KPMG

      KPMG

      Apollo Bank

      Apollo Bank

      SIEMENS

      SIEMENS

      No Customers information available.

      Media and Screenshots

      Screenshots
      Helpdesk Focus

      5 Screenshots

      All Networked Devices

      6 Screenshots

      Videos

      No videos available.

      video-0

      1 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both HR365 Helpdesk and SolarWinds Service Desk offer a Free Trial.

      HR365 Helpdesk is designed for Large Enterprises, Medium Business and Small Business.

      SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

      Pricing for HR365 Helpdesk Starts at $49/Month whereas for SolarWinds Service Desk Starts at $19/User/Month.

      Some top alternatives to HR365 Helpdesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Teamwork Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Spiceworks Help Desk, Help Desk Premier, DeskXpand, TechExcel ServiceWise and Scopedesk.

      Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].