Compare Helpshift vs Zendesk Chat vs ZoomInfo Chat

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• Integrates well with other resources and systems for easier customer service.

• Offers a variety of possibilities to search for information and manage client requests effectively.

• Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.

• Automation and filter settings are great for streamlining support processes.

• Occasional system crashes and slow response times.

• Limited customization options and lack of certain platform support on the Help Center.

• Some users find the system a bit overwhelming due to the number of available features and settings.

• Lack of detailed reviews from clients in the review system.

• Integrates well with other Zendesk products for seamless customer support management.

• Easy to use interface, allowing for efficient communication and chat management.

• Real-time connection and communication with customers, facilitating prompt issue resolution.

• Provides a range of useful features like chat hours, notifications, triggers, and automations.

• Some challenges with integration, especially when accessing CRM software behind firewalls.

• Lack of advanced capabilities like screen sharing for both agents and customers.

• Limited customization options in certain features like the rating system.

• Issues with accuracy of online status at times, affecting chat availability perceptions.