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Compare HelpDesk vs Jira

Overview

Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

Jira is every team's tool for project management, making it easy to track progress, priorities, and workload, while staying connected across teams. The platform helps plan, track, and ... Read More

Entry Level Pricing
  • Starts from $29 , Billed Yearly
  • Starts from $6.25 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.4/10

9.8/10

User Ratings

4.3

(50)

Features

Total Features

15 Features

41 Features

Unique Features

      Pricing

      Pricing Option
          Starting From
          • $29 , Billed Yearly
          • $6.25 , Billed Yearly
          Pricing Pans
          • Team

            $34

            • Multiple mailboxes

            • Reply address assigned to Team

            • Multiple email templates

            Show more +

          • Enterprise

            • Includes features of Team plan, plus

            • Security Audit log Security assistance

            • Audit log

            Show more +

          • Free (Cloud)

            • User limit (per site) - 10 users

            • Site limit - One

            • Scrum and Kanban boards

            Show more +

          • Standard (Cloud)

            $7.50

            • Per user (average) $75 a month

            • User tier: 1 - 10

            • User limit (per site) - 20,000 users

            Show more +

          • Premium (Cloud)

            $14.50

            • Per user (average) $1,450 a year

            • User tier: 1 - 10

            • User limit (per site) - 35,000 Users

            Show more +

          • Browse all pricing plans
          Pricing Pagehelpdesk pricingjira pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          23

          Very Good

          2

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          1067

          Very Good

          97

          Good

          11

          Poor

          1

          Terible

          4

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Bungalow.Net

          Bungalow.Net

          Rategenius

          Rategenius

          STS Gaming Group

          STS Gaming Group

          Cisco

          Cisco

          ebay

          ebay

          Square

          Square

          Media and Screenshots

          Screenshots
          Ticket Detail

          3 Screenshots

          Atlassian Jira AI Work Overview

          6 Screenshots

          Videos
          video-0

          3 Videos

          No videos available.

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          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].