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Compare Genesys Cloud CX vs Engagely.ai

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Overview

Description

The Genesys Cloud CX™ platform is a trusted, industry-leading cloud-based call center and customer experience (CX) solution used by enterprises of all sizes worldwide. It seamlessly ... Read More

Engagely.AI is an advanced conversational AI platform designed to enhance customer engagement and support. With its intelligent chatbots and virtual assistants, Engagely.AI enables ... Read More

Entry Level Pricing
  • Starts from $75 , yearly
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
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Software Demo

Demo

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Features

Total Features

27 Features

29 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $75 , yearly
          • Not Available
          Pricing Plans
          • Genesys Cloud CX 1

            $75

            /user/month

            • Voice channel

            • Call routing

            • Speech-enabled IVR

            Show more +

          • Genesys Cloud CX 2

            $115

            /user/month

            • Digital channels

            • Voice channel

            • Omnichannel routing

            Show more +

          • Genesys Cloud CX 3

            $155

            /user/month

            • Digital channels

            • Voice channel

            • Omnichannel routing

            Show more +

          • Not Available

          Other Details

          Organization Types supported
              Platforms Supported
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              Modes of support
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              API Support
              • Available
              • Not Available
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              Customers

              Customers
              Virgin atlantic

              Virgin atlantic

              Nespresso

              Nespresso

              Electrolux

              Electrolux

              Godrej Interio

              Godrej Interio

              IIFL

              IIFL

              Kotak Mahindra Bank

              Kotak Mahindra Bank

              Media and Screenshots

              Screenshots
              Genesys

              3 Screenshots

              Engagely AI

              6 Screenshots

              Videos
              video-0

              1 Videos

              No videos available.

              Alternatives

              Alternatives

              No Alternative products available.

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              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Neither Genesys Cloud CX nor Engagely.ai offers a free trial.

              Genesys Cloud CX is designed for Large Enterprises, Medium Business and Small Business.

              Engagely.ai is designed for and Large Enterprises.

              The starting price of Genesys Cloud CX begins at $75/user/month when yearly, while pricing details for Engagely.ai are unavailable.

              Some top alternatives to Genesys Cloud CX includes and Nextiva.

              Some top alternatives to Engagely.ai includes and undefined.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].