Yes, both Freshdesk and Tonkean offer a Free Trial.
Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.
Tonkean is designed for Large Enterprises and Medium Business.
Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Tonkean Starts at $10,000/Month.
Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.
Some top alternatives to Tonkean includes Process Street, Kintone, ProcessMaker, K2, Bautomate, Withprocess.com, ShakeSpeare Software, Tibco BPM Enterprise, BPMapp by 500apps and Checkeden.