Compare Freshdesk vs CloudApp

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk (722) Visit website Visit Website	CloudApp (391) Visit website Visit Website

Overview
Affiliate Disclosure

Description	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	The asynchronous messaging, lightweight file sharing, customizable embedding, and sharing options of CloudApp make it the go-to choice for any team's communication needs. CloudApp enhances ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Starts from $8
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.5/10	9.8/10
User Ratings	4 (5374)	4.5 (2506)
	Visit website	Visit website

Features

Total Features	16 Features	9 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$15 , Billed Yearly	$8
Pricing Pans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - iOS Installed - Windows Installed - Mac Mobile - Android Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Installed - Windows Installed - Mac Mobile - Android Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4 (based on 5374 reviews)	4.5 (based on 2506 reviews)
Rating Distribution	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	Excellent 334 Very Good 49 Good 2 Poor 4 Terible 2
Expert's Review generated by AI	No Expert ai Review available for the product	Zight (formerly CloudApp) emerges as a highly versatile and user-friendly tool for screen recording, screenshots, GIFs, and annotations. It has garnered praise for its simplicity, accessibility, ...Read more
Pros and Cons	No pros or cons available for the product	Saves significant time by enabling quick creation and sharing of screenshots, videos, GIFs, and annotated content, reducing the need for long explanations or multiple emails. Intuitive and easy to use, with keyboard shortcuts and seamless integration on desktop and browser extensions. Allows instant upload of the captured content to the cloud with an automatically generated shareable link, ensuring ease of access and effective collaboration. Excellent for remote teams, providing a clear and visual way to communicate ideas, feedback, and troubleshooting steps efficiently. Occasionally experiences bugs and crashes, such as failed uploads or issues with mid-recorded videos, leading to loss of content and rework. Performance issues like slowdowns during uploads, delays in capturing screenshots, or problems syncing across devices. Mobile app functionality, especially on iPads, lags in performance and has issues such as misaligned screen recordings in portrait vs. landscape mode. The growing feature set has led to a slightly cluttered or clunky interface for some users.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)	Jira 4.4 (17380 reviews) Basecamp 4.1 (18719 reviews) Trello 4.3 (34350 reviews)

Customers

Customers	Pearson Bridgestone Feefo	Uber Salesforce

Media and Screenshots

Screenshots	6 Screenshots	4 Screenshots
Videos	3 Videos	4 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Scribe FireShot 4.4 Snapup

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshdesk and CloudApp offer a Free Trial.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

CloudApp is designed for Individuals, Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for CloudApp Starts at $8/User/Month.

Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Some top alternatives to CloudApp includes Scribe, FireShot, Snapup, RecordScreen.io, Snagit, Droplr, Jumpshare, Screenrec and Snippyly.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk vs CloudApp

Freshdesk

CloudApp

OverviewAffiliate Disclosure

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure