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Compare Freshdesk Customer Success (Formely Freshsuccess) vs EasyCSM

Overview

Description

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More

EasyCSM is an easy-to-use, scalable, multi-user solution designed for customer success teams. The platform provides a SaaS environment that enables all players in the value chain to ... Read More

Entry Level Pricing
  • Starts from $79
  • Starts from $49
Free Trial Availability
  • No free trial
  • Free Trial available
User Ratings
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Software Demo

Demo

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EasyCSM has not given any software demo yet

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • $79
      • $49
      Pricing Pans
      • Not Available
      • Not Available
      Pricing Pagefreshdesk-customer-success--formely-freshsuccess- pricingeasycsm pricing

      Other Details

      Organization Types supported
      • Small Business
      • Large Enterprises
      • Medium Business
      • Individuals
      • Freelancers
      • Small Business
      • Large Enterprises
      • Medium Business
      • Individuals
      • Freelancers
      Platforms Supported
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Not Available
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      User Reviews

      User Ratings

      No Reviews

      No reviews available for the product

      No Reviews

      No reviews available for the product

      Rating Distribution

      No Reviews

      No reviews available for the product

      No Reviews

      No reviews available for the product

      Expert's Review generated by AI

      Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more

      No Expert ai Review available for the product

      Pros and Cons
      • Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.

      • Easy ticket raising and process automation for seamless operations.

      • Ability to track product usage and provide comprehensive account information.

      • Web-based accessibility for both internal and external users, promoting convenience.

      • User-friendly interface suitable for new users and easy understanding.

      • Feedback suggests a need for better support to enhance the user experience.

      • Some users found limitations in automation features based on specific business needs.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers
      Leadfeeder

      Leadfeeder

      Ideagen

      Ideagen

      AdStage

      AdStage

      No Customers information available.

      Media and Screenshots

      Screenshots

      No screenshots available.

      No screenshots available.

      Videos
      video-0

      1 Videos

      No videos available.

      Alternatives

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      EasyCSM offers Free Trial, but Freshdesk Customer Success (Formely Freshsuccess) does not.

      Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

      EasyCSM is designed for Large Enterprises, Medium Business and Small Business.

      Pricing for Freshdesk Customer Success (Formely Freshsuccess) Starts at $79/User/Month whereas for EasyCSM Starts at $49/Month.

      Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

      Some top alternatives to EasyCSM includes Parlor, ChurnZero, ClientSuccess, ProsperStack, Custify, Freshdesk Customer Success, ChurnKey, Freshdesk Customer Success (Formely Freshsuccess) and BurnChurn.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].