Compare Freshchat vs Freshsales vs Pipedrive vs HubSpot CRM

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshchat (630) Visit website Visit Website	Freshsales (533) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different ... Read More	Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Starts from $9 , yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.5/10	9.3/10
User Ratings	4.5 (191)	4.6 (1395)
	Visit website	Visit website

Features

Total Features	8 Features	10 Features
Unique Features
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Pricing

Pricing Option
Starting From	$15 , Billed Yearly	$9 , yearly
Pricing Pans	Free (Messaging) Get Started Chatbots (Freddy) Chatbot Analytics (Freddy) Inbox Views Show more + Growth (Messaging) Get Started Includes features of Free plan, plus Up to 2000 bot sessions/month (Free) Assignment Rules Show more + Pro (Messaging) Get Started Includes features of Growth plan, plus Up to 3000 bot sessions/month (Free) WhatsApp Business (Popular) Show more + Browse all pricing plans	Growth $11 /user/month Get Started Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels Kanban View for Contacts, Accounts, and Deals Contact Lifecycle Stages Show more + Pro $39 /user/month Get Started Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance Everything in Growth, plus Contact Scoring by Freddy AI Show more + Enterprise $71 /user/month Get Started Designed for mid to large-sized businesses needing advanced customization and governance capabilities Everything in Pro, plus Field-level Permissions Show more +
Pricing Page
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Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.5 (based on 191 reviews)	4.6 (based on 1395 reviews)
Rating Distribution	Excellent 338 Very Good 271 Good 12 Poor 3 Terible 6	Excellent 447 Very Good 73 Good 6 Poor 2 Terible 5
Expert's Review generated by AI	Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and ...Read more	Freshsales has established itself as a robust, user-friendly CRM platform that is particularly well-suited for businesses of all sizes, offering a strong blend of features without breaking the ...Read more
Pros and Cons	Seamless and user-friendly interface for smooth customer interactions. Easy integration with CRM and other tools. Real-time chat assistance and omnichannel support. Comprehensive view of support needs. Occasional glitches may disrupt the system flow. Limited marketplace for additional apps and connectors. Some users find the interface buggy and slow to refresh.	Excellent customer support, quick responsiveness, and dedicated onboarding assistance. Centralized CRM platform that organizes customer data and interactions, enhancing efficiency. Intuitive and user-friendly interface, suitable for users with varying technical expertise. Highly customizable features and automation options that streamline workflows. Occasional system lags, slowdowns, and delays in report generation or real-time data updates. Limited features in certain areas, such as web form automation and graphical reports. Some complexity for new users due to the richness of features, requiring training and setup. Infrequent interface updates make adaptation necessary for frequent users.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
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Integrations

Integration with other apps	Stripe Payments 4.5 (2947 reviews) Upscope TeamViewer 3.9 (12204 reviews)	Quickbooks 4.4 (27182 reviews) Xero 4.2 (5582 reviews) Zoom 3.7 (69243 reviews)

Customers

Customers	Dunzo Delivery Hero klarna	Dunzo Dyson Grabyo

Media and Screenshots

Screenshots	5 Screenshots	35 Screenshots
Videos	5 Videos	3 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	Pipedrive 4.5 HubSpot CRM 4.2 ClickUp 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshchat and Freshsales offer a Free Trial.

Freshchat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Freshsales is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Freshchat Starts at $15/User/Month when Billed Yearly whereas for Freshsales Starts at $9/user/month when yearly.

Some top alternatives to Freshchat includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

Some top alternatives to Freshsales includes Pipedrive, HubSpot CRM, ClickUp, Salesflare, Close, Vendasta, Keap, Salesforce, Freshworks 360, Nutshell, SalesCRM, Zoho CRM Plus, webCRM, Salesforce Sales Cloud and Pipeline CRM.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshchat vs Freshsales vs Pipedrive vs HubSpot CRM

Freshchat

Freshsales

OverviewAffiliate Disclosure

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure