Yes, both DoneDone and Snappy offer a Free Trial.
DoneDone is designed for Large Enterprises, Medium Business and Small Business.
Snappy is designed for Large Enterprises, Medium Business and Small Business.
Pricing for DoneDone Starts at $4/User/Month when Billed Yearly whereas for Snappy Starts at $15/User/Month.
Some top alternatives to DoneDone includes Backlog, Teamwork Desk, Issuetrak, HelpDesk, Snappy, TestRail, Bug-Track.com, Disbug, TaskSift and Crash Catch.
Some top alternatives to Snappy includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, lemtalk, Spiceworks Help Desk, LabiDesk, HESK, Support.cc by 500apps and BoldDesk.