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Compare DoneDone vs Snappy vs Zendesk Support vs Zoho Desk

DoneDone - Bug Tracking Software
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Snappy - Help Desk Software
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Overview

Description

DoneDone is simple bug tracking software, perfect for agile teams. It saves time by allowing to create, assign, and resolve bugs from a single interface. DoneDone integrates with all the ... Read More

Snappy is Help Desk Software for small IT Departments. It automates repetitive tasks associated with ticket creation, assignment, and resolution. It speeds support by allowing responders to ... Read More

Entry Level Pricing
  • Starts from $4 , Billed Yearly
  • Starts from $15
Free Trial Availability
  • Free Trial available
Spotsaas Score

8.7/10

8.1/10

User Ratings

4.3

(12)
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Software Demo

Demo

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Snappy has not given any software demo yet

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Features

Total Features

10 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $4 , Billed Yearly
          • $15
          Pricing Plans
          • Collaborate

            • Unlimited Users

            • Unlimited Projects

            • Custom Workflows

            Show more +

          • Outreach

            • Includes features of Collaborate plan, plus

            • Unlimited Support Agents

            • Unlimited Mailboxes

            Show more +

          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          41

          Very Good

          13

          Good

          2

          Poor

          0

          Terible

          0

          No reviews available for the product

          Expert's Review generated by AI

          DoneDone has garnered positive feedback from users over the past 12 months, with key strengths that stand out. The platform's simplicity and ease of use have been widely praised, making it a ...Read more

          No Expert ai Review available for the product

          Pros and Cons
          • Simple and intuitive UI, making it easy for users to learn and use the platform effectively.

          • Efficient ticket support system that helps manage customer queries and support tasks seamlessly.

          • Responsive and proactive developers who continuously enhance the user experience and features.

          • Lack of advanced features like custom fields and more configuration options that some users may find limiting.

          • Slow development pace for certain enhancements such as webhooks, which can delay the implementation of desired functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers

          No Customers information available.

          No Customers information available.

          Media and Screenshots

          Screenshots
          Dashboard

          1 Screenshots

          Snappy screenshot

          1 Screenshots

          Videos
          video-0

          3 Videos

          No videos available.

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both DoneDone and Snappy offer a Free Trial.

          DoneDone is designed for Large Enterprises, Medium Business and Small Business.

          Snappy is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for DoneDone Starts at $4/User/Month when Billed Yearly whereas for Snappy Starts at $15/User/Month.

          Some top alternatives to DoneDone includes Backlog, Teamwork Desk, Issuetrak, HelpDesk, Snappy, TestRail, Bug-Track.com, Disbug, TaskSift and Crash Catch.

          Some top alternatives to Snappy includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, lemtalk, Spiceworks Help Desk, LabiDesk, HESK, Support.cc by 500apps and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].