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Compare Centreon vs IBM Control Desk vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Centreon - Service Desk Software

Centreon

(52)
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IBM Control Desk - Service Desk Software

IBM Control Desk

(15)
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Overview
Affiliate Disclosure

Description

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business ... Read More

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • Free Trial available
User Ratings

4.8

(105)

4.6

(20)
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Software Demo

Demo

View demo

IBM Control Desk has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Pricing

Pricing Option
      Starting From
      • Not Available
      • Not Available
      Pricing Plans
      • Not Available
      • Not Available
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
      Get Quote
      Get Quote

      User Reviews

      User Ratings

      4.8

      (based on 105 reviews)

      4.6

      (based on 20 reviews)
      Rating Distribution

      Excellent

      50

      Very Good

      1

      Good

      1

      Poor

      0

      Terible

      0

      Excellent

      7

      Very Good

      7

      Good

      0

      Poor

      0

      Terible

      1

      Expert's Review generated by AI

      Centreon has emerged as a reliable and efficient network monitoring tool, catering to the evolving needs of IT and network industries. Users appreciate its ability to accurately monitor devices ...Read more

      IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more

      Pros and Cons

      • Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications.

      • Extensive coverage of infrastructure-related issues, including new technologies like AIOps, with excellent support services.

      • Offers the possibility to monitor network services from different angles, making changes easily on a single dashboard.

      • Widely used and preferred in IT and network industries for monitoring network devices, providing real-time up and down status.

      • Easy to use for proactive monitoring of network devices like routers, switches, and servers, with live uptime visibility.

      • The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support.

      • Limited selection in the Marketplace for additional apps and connectors, restricting the availability of advanced functionalities and integrations.

      • Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.

      • Great customer service with a supportive team that aids in a smooth onboarding process.

      • Provides mind-blowing management tools, making work easier and optimizing asset utilization.

      • Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.

      • Cloud-based accessibility allows for control and service management from any device, enhancing flexibility and convenience.

      • Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

      • Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Integrations

      Integration with other apps
      OTRS
      OTRS

      2.5

      (93 reviews)
      PagerDuty
      PagerDuty

      4.5

      (1748 reviews)
      Slack
      Slack

      4.5

      (35011 reviews)

      No Integration information available.

      Customers

      Customers
      Accor Hotels

      Accor Hotels

      Airbus

      Airbus

      Total

      Total

      No Customers information available.

      Media and Screenshots

      Screenshots
      centreon

      5 Screenshots

      No screenshots available.

      Videos
      video-0

      1 Videos

      No videos available.

      Alternatives

      Alternatives
      Freshservice - Service Desk Software
      Freshservice

      4.4

      ManageEngine ServiceDesk Plus - Service Desk Software
      ManageEngine ServiceDesk Plus

      4.2

      SolarWinds Service Desk - Service Desk Software
      SolarWinds Service Desk

      4.4

      Freshservice - Service Desk Software
      Freshservice

      4.4

      ManageEngine ServiceDesk Plus - Service Desk Software
      ManageEngine ServiceDesk Plus

      4.2

      SolarWinds Service Desk - Service Desk Software
      SolarWinds Service Desk

      4.4

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Centreon and IBM Control Desk offer a Free Trial.

      Centreon is designed for Large Enterprises, Medium Business and Small Business.

      IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both Centreon and IBM Control Desk are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to Centreon includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Halo Service Desk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, TOPdesk, Scopedesk and Checkmk.

      Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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