Compare CallBiotics vs Refract

Unlike many AI-only solutions, CallBiotics ensures that every patient call is managed by a real human, increasing the chances of positive engagement and conversions through a personalized approach.

With daily, weekly, and monthly reporting, CallBiotics provides in-depth visibility into call performance and metrics, enabling healthcare providers to make informed, strategic decisions.

The integrated call grading system offers qualitative insights into conversation quality, helping clinics continuously improve patient communication strategies and service standards.

By actively managing all inbound calls, the platform effectively reduces the risk of missed calls and potential lost revenue from unhandled inquiries.

Refract offers AI-driven transcription, sentiment analysis, and keyword spotting, providing deep insights into customer interactions to enhance sales strategies.

The platform delivers real-time feedback and coaching suggestions, helping sales teams improve performance and close deals more effectively.

Refract integrates with popular CRM systems like Salesforce, HubSpot, and Pipedrive, ensuring that call data and insights are automatically logged and easily accessible.

Managers can monitor individual and team performance over time, identifying areas for improvement and tracking progress towards goals.