Compare Bright Pattern vs Vonage Contact Center

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Bright Pattern (95) Get Quote Get Quote	Vonage Contact Center (70) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. ... Read More	Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service ... Read More
Entry Level Pricing	Not Available	Not Available
Free Trial Availability	No free trial	No free trial
Spotsaas Score	9.2/10	Not Available
User Ratings	4.5 (79)	3.3 (110)
	Get Quote	Get Quote

Features

Total Features	10 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	Not Available
Pricing Pans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 79 reviews)	3.3 (based on 110 reviews)
Rating Distribution	Excellent 80 Very Good 8 Good 6 Poor 1 Terible 0	Excellent 40 Very Good 26 Good 4 Poor 0 Terible 0
Expert's Review generated by AI	Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, ...Read more	Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users ...Read more
Pros and Cons	User-friendly program with easy setup and quick issue resolution by the support team. Excellent support during and post-implementation, with a high level of investment and attention to detail. Fantastic call center telephony system with a variety of options for managing customer contacts. Great automation potential in voice and chat scenarios, offering high flexibility and control. Thorough and easy configuration and implementation process with regular follow-ups for maximizing platform usage. Limited integrations and customizations, making it complex for newcomers without adequate support. Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities. Some users find the rich features and capabilities of the platform intimidating initially.	Seamless integration with Salesforce, enhancing workflow efficiency for sales teams. Excellent customer service and support, providing prompt assistance and guidance during implementation. Easy to use, intuitive interface, allowing smooth operation for businesses. Reliable call connectivity and functionalities, such as SMS, chat, and call reporting. Scalability and flexibility in adapting to changing business needs and growth. Some users find the system too technical, suggesting a better user interface for improved usability. Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	PaySimple 4.1 (684 reviews) Salesforce 4.3 (31400 reviews) Zapier 4.3 (3331 reviews)	Microsoft Teams 4.3 (32097 reviews) Salesforce 4.3 (31400 reviews) Microsoft Dynamics 365 for Sales 4 (2319 reviews)

Customers

Customers	Hitachi Canary melco	No Customers information available.

Media and Screenshots

Screenshots	1 Screenshots	No screenshots available.
Videos	3 Videos	2 Videos

Alternatives

Alternatives	Nextiva 4.4 FIVE CRM XCALLY	FIVE CRM uContact 4.9 Call Center Studio 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Bright Pattern nor Vonage Contact Center offers a free trial.

Bright Pattern is designed for Large Enterprises, Medium Business and Small Business.

Vonage Contact Center is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Bright Pattern and Vonage Contact Center are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Bright Pattern includes Nextiva, FIVE CRM, XCALLY, HoduCC, Call Center Studio, Truly, Genesys PureEngage, Vonage Contact Center, Genesys PureConnect, RingCentral Contact Center and Whelp.

Some top alternatives to Vonage Contact Center includes FIVE CRM, uContact, Call Center Studio, Aircall, UJET, VCC Live, Zultys MXIE, ice Contact Center, RingCentral Contact Center and Focus Contact Center.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Bright Pattern vs Vonage Contact Center

Bright Pattern

Vonage Contact Center

OverviewAffiliate Disclosure

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure