Compare Basecamp vs Freshdesk vs Zoho Desk vs Zendesk Support

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Basecamp (2783) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Basecamp is a complete project management system that makes it easy for your team to communicate, assign tasks, schedule due dates, share files, and monitor progress. For individuals or ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Starts from $15	Starts from $15 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.5/10	9.5/10
User Ratings	4.1 (18719)	4 (5374)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	16 Features	16 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$15	$15 , Billed Yearly
Pricing Pans	Basecamp Get Started Every feature, nothing held back 500 GB storage for files & documents Month-to-month, pay as you go Show more + Basecamp PRO Get Started Unlimited Users Includes features of Basecamp plan, plus 10x file & document storage (5 TB) Show more +	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.1 (based on 18719 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 1549 Very Good 864 Good 265 Poor 76 Terible 29	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Expert's Review generated by AI	Basecamp stands out as a reliable and intuitive project management platform, consistently praised for its simplicity, user-friendliness, and ability to streamline team collaboration. Its ...Read more	No Expert ai Review available for the product
Pros and Cons	Simple, user-friendly interface that is intuitive even for beginners, making it easy for teams to adopt and use efficiently. Centralizes all project information, including documents, tasks, and communications, enabling seamless collaboration and organization. Strong team collaboration tools, including real-time communication, task assignments, and notifications to keep everyone aligned. Highly effective for remote and hybrid teams, allowing easy management of tasks and communication across distances. Affordable pricing, with options for small businesses and free plans, making it accessible to various organizations. Lacks robust customization options for advanced users, particularly in file storage and integrations, which can limit flexibility. Minimalist feature set may lack advanced capabilities like complex reporting or kanban customization that power users might expect. Limited scalability for very large or complex organizations due to constraints in features such as granular permissions or reporting tools.	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Timely 4.7 (195 reviews) MinterApp 4.4 (6 reviews) Everhour 4.6 (144 reviews)	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)

Customers

Customers	No Customers information available.	Pearson Bridgestone Feefo

Media and Screenshots

Screenshots	1 Screenshots	6 Screenshots
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Smartsheet 4.1 Miro 4.7 Process Street 4.7	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Basecamp and Freshdesk offer a Free Trial.

Basecamp is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Basecamp Starts at $15 whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

Some top alternatives to Basecamp includes Smartsheet, Miro, Process Street, Wrike, Notion, Jira, Trello, TeamGantt, Zoho Projects, monday.com, Asana, Teamwork, ProjectManager.com, Quick Base, ClickUp and Project.co.

Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Basecamp vs Freshdesk vs Zoho Desk vs Zendesk Support

Basecamp

Freshdesk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure