Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the ability to quickly embed tickets and inboxes within the Zendesk customer portal, Sunshine makes it easier than ever to provide customers with high-quality self service.
Disclaimer: Pricing information for Zendesk Sunshine is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Zendesk Sunshine has garnered significant praise over the past year for its ease of use, flexibility, and robust capabilities. Users consistently highlight its intuitive interface, which minimizes the need for extensive training and makes navigation a breeze, even for new users. The platform is particularly admired for its seamless integration with third-party ...Read more
Zendesk Sunshine pros and cons
Intuitive and user-friendly interface, requiring little to no training for basic usage.
Seamless organization and management of customer tickets, chats, and emails in one system.
Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences.
Efficient omnichannel support allows integration with third-party chatbot platforms and various communication tools across multiple social channels.
Offers strong reporting capabilities essential for businesses to monitor and optimize operations.
Reliable and fast performance, with features like macros and internal notes improving productivity.
Affordable compared to competitors for the range of features provided.
Advanced features and configuration can feel daunting to new users without prior experience or adequate training.
Limited sophistication in transaction-related data handling, requiring improvements for better usability.
Some users report expensive integration setups that raise overall adoption costs for certain workflows.
Customer support and cancellation policies have been flagged as problematic by some users.
While versatile, the platform sometimes feels average compared to more specialized CRM tools.
The learning curve for training employees on advanced functionalities is challenging for some organizations.
User Review
DP
Dorica P
10/05/23
5 out of 5
"Ease of Use and Reliability"
What do you like best about Zendesk Sunshine?
I like its UI, very easy to use, not much training needed for me to familiarize how this platform ...
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LB
LEONARDO BERGONZI S. J
07/06/23
2.5 out of 5
"Easy friendly platform"
What do you like best about Zendesk Sunshine?
Not so hard to understand on the basic level, but still needs to be more friendly use when it comes to ...
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AM
Afzal M
07/03/23
4.5 out of 5
"I have worked on zendesk with sunshine conversation for whatsapp in my previous organisation."
What do you like best about Zendesk Sunshine?
UI is very user-friendly and easy to configure on our own and does not require involvement from the ...
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MH
Manya H
06/26/23
5 out of 5
"Great and very convenient to use"
What do you like best about Zendesk Sunshine?
Zendesk Sunshibe is one of the most easiest as well as fulfilling CRM for any of the organization. It ...
