• Enhance contact center performance with insights to reduce agent handle time and repeat calls

• Discover customer insights regarding satisfaction, business issues, competitive intelligence and marketing campaigns

• Reduce churn by discovering root cause and predicting at-risk customers via your contact center recordings

• Improve your quality monitoring by reviewing large samples and specific call types

• AI-driven conversational themes

• Push-button root cause analysis

• Emerging trends on categories and unlimited terms

• Sentiment analysis and core on every interaction

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