Overview of Voyc

Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center conversations, resulting in improved operational efficiency, quick detection of complaints, identification of vulnerable clients, and an exceptional customer experience. With Voyc, businesses can focus on important changes that drive positive customer outcomes while automatically detecting regulatory concerns such as complaints and vulnerable clients. Boasting of rapid adoption, ease of use, and bank-grade security, Voyc revolutionizes quality assurance processes without any additional expenses or resources. It enables businesses to scale their quality assurance efforts while reducing call-backs, formal complaints, and boosting customer satisfaction. By optimizing the quality assurance process, Voyc emp