Advanced AI-driven speech analytics for ultimate efficiency.
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Voyc offers custom pricing plan
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Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center conversations, resulting in improved operational efficiency, quick detection of complaints, identification of vulnerable clients, and an exceptional customer experience. With Voyc, businesses can focus on important changes that drive positive customer outcomes while automatically detecting regulatory concerns such as complaints and vulnerable clients. Boasting of rapid adoption, ease of use, and bank-grade security, Voyc revolutionizes quality assurance processes without any additional expenses or resources. It enables businesses to scale their quality assurance efforts while reducing call-backs, formal complaints, and boosting customer satisfaction. By optimizing the quality assurance process, Voyc emp
Voyc offers custom pricing plan
Large Enterprises
Medium Business
Small Business
SaaS/Web/Cloud
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Voyc Pricing
Voyc offers custom pricing plan
Pricing Model
Paid Plans (Quotation Based )
Expert's Review generated by AI
Voyc has garnered positive feedback over the past 12 months, with users praising its customer-centric approach and user-friendly interface. The software's ability to streamline call monitoring processes and provide valuable insights has proven to be a key strength for many users. Additionally, the platform's customizable scripting and alert features have been ...Read more
Voyc pros and cons
Customer-centric approach, willingness to go the extra mile for clients.
User-friendly interface, simple script building, and accurate call grading.
Supportive team that listens to customer feedback and continuously improves the offering.
Exceptional accessibility for call monitoring and coaching, with real-time call transcript access.
Efficient call monitoring and vulnerability identification, saving time and increasing compliance.
Need for improvements in call organization (e.g., sorting calls into folders).
Inaccuracies in transcript, occasional system slowness, and limited feature development speed.
Challenges in accurately grading calls in different languages and tracking graded calls.
User Review
RM
Raveshion M
05/02/23
"Voyc Superstars"
What do you like best about Voyc? Their willingness to go the extra mile for the customer. The software itself is centered around the customer, and ...
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JS
Julian S
03/27/23
"VOYC implementation has been stress-free from the start."
What do you like best about Voyc? VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire ...
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AU
Anonymous User
01/25/23
"Voyc AI with a human touch"
What do you like best about Voyc? Voyc can be used to deliver additional QA and insights to business. What I Ilike best though is the team always ...
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MM
Matjatji M
11/24/22
"VOYC Exceptional Quality Assurance and Excellent client experience improvement tool"
What do you like best about Voyc? With VOYC as the Quality Assurance, we were able to better understand our clients' needs and frustrations through ...
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Momentum
Standard bank
sanlam
Customer Service
Online
Location
Amsterdam, The Netherlands
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Some top alternatives to Voyc includes NeoSound Intelligence, VoiceBase, Observe.AI, Verint Speech Analytics and Saketa SharePoint Migrator.
No, Voyc doesn't provide API.
No, Voyc doesn't provide mobile app.
Voyc is located in Amsterdam, The Netherlands
Voyc offers Quotation Based pricing model
The starting price is not disclosed by Voyc. You can visit Voyc pricing page to get the latest pricing.
Researched by Rajat Gupta
