VoiceBase

VoiceBase is an advanced speech analytics tool designed to help businesses make sense of their customer interactions data. Powered by artificial intelligence, this software can accurately detect customer sentiments in their voices. With the use of Intelligence and Natural Language Processing tools, it can convert unstructured call data into structured, informative data that can be easily analyzed. Additionally, VoiceBase offers tools to transcribe speech into text and automatically identify and remove sensitive data. It also provides 40 different metrics to measure paralinguistic factors such as overtalk and sentiment. This versatile tool can even analyze non-verbal communication data to provide a comprehensive understanding of customer interactions.