Voyc Reviews in January 2025: User Ratings, Pros & Cons

"Voyc Superstars"

What do you like best about Voyc? Their willingness to go the extra mile for the customer. The software itself is centered around the customer, and the user interface is simple for teams to adapt to What do you dislike about Voyc? Not much downside from the Voyc end I hope as they grow, they continue to put customers first, live n their values and don't let the corporate world ruin ideas. What problems is Voyc solving and how is that benefiting you? Making QA faster delivers more value for ...

"VOYC implementation has been stress-free from the start."

What do you like best about Voyc? VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and VOYC has provided a solution. The platform has enabled us to monitor more calls, alert management of potential vulnerable customers, and provide us with a detailed transcript of every conversation. It provides accurate call grading against a fully ...

"Voyc AI with a human touch"

What do you like best about Voyc? Voyc can be used to deliver additional QA and insights to business. What I Ilike best though is the team always listens to the customer takes customer feedback and tries to improve their offering. What do you dislike about Voyc? I dislike times when there is no availability of people to discuss the movement of specific projects What problems is Voyc solving and how is that benefiting you? Additional QA without increasing manpower , Insights and alerts to ...

"VOYC Exceptional Quality Assurance and Excellent client experience improvement tool"

What do you like best about Voyc? With VOYC as the Quality Assurance, we were able to better understand our clients' needs and frustrations through the calls that were captured on the VOYC platform. The learnings assisted in providing better coaching and assessing of the Momentum Investo clients transactions, this in term let to a consistent evident improvement in the client experience. The accesibility on VOYC is exceptional as you are able to listen to a call while at the same time you ...

"Great software that helps call monitoring in a timely manner."

What do you like best about Voyc? - Searching through calls via text to find key moments that i require. - Identifying potentially vulnerable clients via the alert system. What do you dislike about Voyc? The transcript isn't perfect and does make errors, I'm excited to see this improve as the software has huge potential. What problems is Voyc solving and how is that benefiting you? I find monitoring calls is a very time-consuming task, using Voyc is a huge help. The software checks via the ...

"The software helps us increase our compliance checking and ensure higher due diligence"

What do you like best about Voyc? Identifying vulnerabilities. all of our calls can be monitored as opposed to manual listening, which would result in less checking What do you dislike about Voyc? The transcript can struggle to always be accurate What problems is Voyc solving and how is that benefiting you? Increased checking levels, identifying vulnerabilities, helping us fulfil consumer duty requirements

"Brilliant software"

What do you like best about Voyc? They are always prepared to go the extra mile and are always on hand What do you dislike about Voyc? The transcript could be a little more accurate What problems is Voyc solving and how is that benefiting you? They are on hand to answer any questions

"A great system for QA and a fantastic team to work with"

What do you like best about Voyc? The team behind VOYC are one of the best things about this product and the system's simplicity. What do you dislike about Voyc? I wish the home page could be made into a report where filters can be added. The charts are straightforward to view and it would be good if they could be added to the excel reports we generate. The excel reports are good, but they are sometimes difficult to understand. What problems is Voyc solving and how is that benefiting ...

"Innovative & Exciting Software - Affordable & Easy to Use"

What do you like best about Voyc? Voyc has an array of interesting features to assist your business in moving forward - working with a variety of languages & dialects. The analytics software is ideal for both small and large businesses and can give you full insight into behaviors and also allows you to track progress and problem solve. Customer service is amazing - Voyc are always on hand to troubleshoot and handle any queries What do you dislike about Voyc? A few bugs in the system - but ...

"Debt recoveries"

What do you like best about Voyc? I like the fact that it has filters like the attribute, which makes it easy to search for specific types of accounts eg: Voicemails, Auto saved and right party accounts. Being able to easily search for accounts worked less than a minute which is a benefit to checking for reasons. Easily able to identify dead air on accounts and reasons for dead air Able to search on analytics using a specific word of whatever you are looking for eg: Debit - All debit order ...