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Compare Voyc vs NeoSound Intelligence

Voyc - Speech Analytics Software
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Overview

Description

Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center ... Read More

NeoSound Intelligence is an innovative voice analytics tool designed specifically for call centers to improve customer interactions. With advanced features, it helps quality managers ... Read More

Free Trial Availability
  • No free trial
  • No free trial
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Software Demo

Demo

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NeoSound Intelligence has not given any software demo yet

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Pricing

Pricing Option
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Large Enterprises
      • Small Business
      • Medium Business
      • Large Enterprises
      • Small Business
      • Medium Business
      Platforms Supported
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      Expert's Review generated by AI

      Voyc has garnered positive feedback over the past 12 months, with users praising its customer-centric approach and user-friendly interface. The software's ability to streamline call monitoring ...Read more

      No Expert ai Review available for the product

      Pros and Cons
      • Customer-centric approach, willingness to go the extra mile for clients.

      • User-friendly interface, simple script building, and accurate call grading.

      • Supportive team that listens to customer feedback and continuously improves the offering.

      • Exceptional accessibility for call monitoring and coaching, with real-time call transcript access.

      • Efficient call monitoring and vulnerability identification, saving time and increasing compliance.

      • Need for improvements in call organization (e.g., sorting calls into folders).

      • Inaccuracies in transcript, occasional system slowness, and limited feature development speed.

      • Challenges in accurately grading calls in different languages and tracking graded calls.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers
      Momentum

      Momentum

      Standard bank

      Standard bank

      sanlam

      sanlam

      No Customers information available.

      Media and Screenshots

      Videos
      video-0

      2 Videos

      No videos available.

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither Voyc nor NeoSound Intelligence offers a free trial.

      Voyc is designed for Large Enterprises, Medium Business and Small Business.

      NeoSound Intelligence is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both Voyc and NeoSound Intelligence are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to Voyc includes NeoSound Intelligence, VoiceBase, Observe.AI, Verint Speech Analytics, Awaken Conversations, SmartSpeech, Floatbot and Saketa SharePoint Migrator.

      Some top alternatives to NeoSound Intelligence includes VoiceBase, Verint Speech Analytics, Awaken Conversations, Castel Explore, SmartSpeech, Oxus.AI, Voyc and Saketa SharePoint Migrator.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.