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Channels - Contact Center Operations Software

Channels Alternatives and Competitors

Transforming contact centers with expert service and innovation.

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Pricing

  • Starts from $15/User/Month when Billed Yearly

  • Free Trial available

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Alternatives of Channels with

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List of the Top Channels alternatives as of April 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

8.4

Spot Score

HoduCC - Call Center Software

HoduCC

Efficient cloud contact centers with advanced multimedia capabilities.

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3.8

(1)

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Product Description

HoduCC - The call center software for Cloud Contact Centers, hosted in the cloud, including customer web chat, live chat.  HoduCC software can provide automated live chat with first line of support agents, in combination with advanced multimedia (web voice and video) call handling.  Call ...

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Common Features

No common features

Unique Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 6 more

Pricing

Free Trial available

HoduCC offers custom pricing plan

8.9

Spot Score

ChaseData - Call Center Software

ChaseData

Unify your customer interactions with ChaseData.

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4.6

(44)

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Product Description

ChaseData Customer Relationship Management software is a call center solution that packages sales and marketing, order entry management, billing, and telecommunications capabilities into one suite. The system claims to integrate all previously isolated applications into one unified customer ...

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Common Features

No common features

Unique Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 7 more

Pricing

Free Trial available, Try Now

Starts from $89/User/Month

8.9

Spot Score

Call Center Studio - Call Center Software

Call Center Studio

Streamline your call center operations with ease.

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4.7

(80)

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Product Description

The Call Center Studio software suite offers a complete call center solution that features CRM, ACD, real-time interactive voice response (IVR), and predictive dialing. Also included is a built-in reporting module for detailed analysis of all call center trends and statistics.

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Common Features

No common features

Unique Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 7 more

Pricing

Free Trial available, Try Now

Call Center Studio offers custom pricing plan

Dialpad Contact Center - Contact Center Operations Software

Dialpad Contact Center

Revolutionize global collaboration with AI-powered customer intelligence.

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4.5

(35)

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Product Description

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available, Try Now

Starts from $75/User/Month

VCC Live - Contact Center Operations Software

VCC Live

Maximize customer satisfaction with VCC Live.

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4.7

(63)

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Product Description

VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service features that enable customers to reach the correct customer support person at first attempt. VCC Live helps ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Starts from $50/Month when Billed Yearly

Callision - Contact Center Operations Software

Callision

Efficiently manage your contact center with Callision.

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Product Description

Callision Contact Center Software provides a solution to address this challenge. Callision provides business with the tools necessary to manage day-to-day operations, track metrics, and improve agent performance through real-time reporting and analytics. With a suite of functionalities ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Starts from $19.99/User/Month, also offers free forever plan

ice Contact Center - Contact Center Operations Software

ice Contact Center

Boost efficiency and cut costs with ice Contact Center.

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4.0

(10)

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Product Description

The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time nature of ice means that business will see performance metrics in near-real ...

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Common Features

No common features

Unique Features

No unique features

Pricing

ice Contact Center offers custom pricing plan

Vonage Contact Center - Contact Center Operations Software

Vonage Contact Center

Revolutionize your customer service experience with Vonage Contact Center.

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3.3

(70)

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Product Description

Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service effectiveness. Designed to compete with the most advanced enterprise contact center software products, Vonage ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Vonage Contact Center offers custom pricing plan

RingCentral Contact Center - Auto Dialer Software

RingCentral Contact Center

Streamline your customer service with ease.

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3.7

(50)

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Product Description

RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a contact center by creating an account, which includes 1 free line. Then set up IVR menus, create skillsets and ...

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Common Features

No common features

Unique Features

No unique features

Pricing

RingCentral Contact Center offers custom pricing plan

CloudCall - Contact Center Operations Software

CloudCall

Unleash the power of conversations for business success.

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Product Description

CloudCall is the ultimate solution for businesses looking to thrive by leveraging the power of conversations. Seamlessly integrating with CRM systems, it not only unifies all interactions but also ensures higher data quality and efficiency. With an easy-to-use interface, CloudCall simplifies ...

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Common Features

No common features

Unique Features

No unique features

Pricing

CloudCall offers custom pricing plan

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Researched by Rajat Gupta