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Compare Zoho Desk vs SuperSaaS

Overview

Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

SuperSaaS is a leading SaaS(Software-as-a-Service)-based appointment scheduling software that enables businesses to track and manage appointments online as well as send email reminders or ... Read More

Entry Level Pricing
  • Starts from $7 , yearly
  • Starts from $8
Free Trial Availability
Spotsaas Score

9.7/10

9.3/10

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

27 Features

12 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $7 , yearly
          • $8
          Pricing Plans
          • Express

            $9

            /user/month

            • Small business essentials:

            • Email

            • Social media

            Show more +

          • Standard

            $20

            /user/month

            • Everything in Express +

            • Live chat (Business Messaging)

            • Instant messaging

            Show more +

          • Professional

            $35

            /user/month

            • Everything in Standard +

            • Telephony

            • Blueprints

            Show more +

          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          2628

          Very Good

          1272

          Good

          213

          Poor

          15

          Terible

          19

          Excellent

          135

          Very Good

          46

          Good

          8

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more

          SuperSaas is a well-rounded scheduling tool that boasts a range of impressive features according to various user reviews. Users appreciate its affordability and ease of customization, allowing ...Read more

          Pros and Cons
          • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

          • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

          • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

          • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

          • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

          • Configuring advanced features and integrations may require time and technical knowledge.

          • Offers great customization and personalization options for various needs, making it versatile for different businesses.

          • Provides cost-effective solutions with different subscription tiers, suitable for small businesses.

          • Easy-to-use interface that is intuitive, efficient, and accessible for clients, enhancing user experience.

          • Allows for client self-service, reducing the need for manual scheduling and administration.

          • Responsive customer support that is prompt, helpful, and attentive to feature requests.

          • Customization options could be more flexible for advanced personalization needs.

          • Some users find the setup process challenging, especially without prior familiarity with the system.

          • Certain UI quirks may confuse clients, affecting user experience and causing issues like wrong appointment times.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          NHS

          NHS

          Rogers

          Rogers

          ESSILOR

          ESSILOR

          No Customers information available.

          Media and Screenshots

          Screenshots
          Zoho Desk

          4 Screenshots

          No screenshots available.

          Videos
          video-0

          4 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zoho Desk and SuperSaaS offer a Free Trial.

          Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

          SuperSaaS is designed for Individuals, Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Zoho Desk Starts at $7/user/month when yearly whereas for SuperSaaS Starts at $8/Month.

          Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

          Some top alternatives to SuperSaaS includes Appointy, Calendly, Square Appointments, SimplyBook.me, Cogsworth, Book Like A Boss, Scheduly, SnapAppointments, hitAppoint, Booking Social, i-Scheduling for Appointments and Zoho Booking.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].