Compare Zoho Desk vs GoTo Connect

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoho Desk (4147) Visit website Visit Website *sponsored	GoTo Connect Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More	GoTo Connect is the ideal, fully operational cloud-based phone system and virtual meeting platform, designed to meet all your business's communication needs from anywhere. Easily customize ... Read More
Entry Level Pricing	Starts from $7 , yearly	Starts from $24
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.7/10	Not Available
User Ratings	4.4 (3462)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	27 Features	0 Features
Unique Features		No features
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Pricing

Pricing Option
Starting From	$7 , yearly	$24
Pricing Plans	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.4 (based on 3462 reviews)	No reviews available for the product
Rating Distribution	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19	No reviews available for the product
Expert's Review generated by AI	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more	GoTo Connect has received high praise from users for its simplicity, reliability, and excellent customer support. Users appreciate the intuitive management portal, easy account modifications, and ...Read more
Pros and Cons	Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.	User-friendly platform, making it easy to use even during busy work periods. Reliable service with clear calls and excellent connection. Quick and helpful customer service support. Ability to work from anywhere and forward calls to mobile devices. Integration of communication features like calls, meetings, and messages in one platform. Occasional issues with phone app functionality and software bugs. Limited marketplace options for advanced functionalities and apps. Challenges with caller ID and occasional service interruptions.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

Integrations

Integration with other apps	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)	Cvent 3.7 (1709 reviews) ActiveDEMAND 4.2 (140 reviews) Pardot 4.2 (3396 reviews)

Customers

Customers	NHS Rogers ESSILOR	Salesforce COMCAST The North Face

Media and Screenshots

Screenshots	4 Screenshots	1 Screenshots
Videos	4 Videos	2 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2	RingCentral Meetings 3.9 CloudTalk 4.4 RingByName 4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zoho Desk and GoTo Connect offer a Free Trial.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

GoTo Connect is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zoho Desk Starts at $7/user/month when yearly whereas for GoTo Connect Starts at $24/User/Month.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Some top alternatives to GoTo Connect includes RingCentral Meetings, CloudTalk, RingByName, RingCentral Office, Grasshopper, 4PSA VoipNow, Voxloud, MightyCall, Ringover, CloudPhone and OpenPhone.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zoho Desk vs GoTo Connect

Zoho Desk

GoTo Connect

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure