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Compare Zendesk Support vs Smartlook vs VWO Insights vs VWO FullStack

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

The Smart Look Heat Map software is a cloud based system that allows contractors to create customer heat maps and get real-time feedback. Smart Look enables contractors to get immediate ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $39
Free Trial Availability
Spotsaas Score

9.2/10

9.8/10

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

29 Features

19 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $39
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

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          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          247

          Very Good

          29

          Good

          2

          Poor

          1

          Terible

          1

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Smartlook has garnered glowing reviews over the past 12 months, showcasing its robust offerings in app tracking, real-time monitoring, and user-friendly analytics. Users appreciate the ease of ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Easy to install and configure, providing quick setup and usability for users.

          • Detailed visitor recordings offer valuable insights into user behavior, aiding in decision-making for improving user experience.

          • User-friendly interface with intuitive navigation, making it accessible and understandable for users across different roles.

          • Real-time monitoring capabilities help in immediate issue identification and response, enhancing customer experience.

          • Valuable analytics and reports empower marketing teams to devise effective strategies based on website traffic and user behavior.

          • Lack of advanced features usage by all users may lead to underutilization of certain functionalities.

          • Some users find the Marketplace options limited, impacting the availability of additional apps and connectors for enhanced functionality.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          O2

          O2

          Miele

          Miele

          Conrad

          Conrad

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          Platform type

          8 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Smartlook offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Smartlook is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Smartlook Starts at $39/Month.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Smartlook includes VWO Insights, VWO FullStack, Hotjar, FullStory, UXCam, UserX, MouseStats, UserExperior, PinPut, Mixpanel, Appsee Mobile Analytics and WebForce Analytics.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].