Compare Zendesk Support vs Guru

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Guru (518) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Guru is online wiki and collaboration software that enables teams to effectively track and document important information and tasks associated with their projects. Guru is an excellent tool ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $14 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.2/10	Not Available
User Ratings	4.3 (7934)	4.6 (1289)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	29 Features	15 Features
Unique Features
	Visit website	Get Quote

Pricing

Pricing Option
Starting From	$19 , yearly	$14 , Billed Yearly
Pricing Plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Essential plan Get Started Essential plan Browser extension Slack integration Show more + Team plan Get Started Content tracking Content performance AI Suggest Text Show more + Enterprise plan Get Started AI Suggest Voice Custom AI integrations Priority support Show more +
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Small Business Large Enterprises Individuals Freelancers	Medium Business Small Business Large Enterprises Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	4.6 (based on 1289 reviews)
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 495 Very Good 22 Good 1 Poor 0 Terible 0
Expert's Review generated by AI	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more	No Expert ai Review available for the product
Pros and Cons	It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	monday.com 4.5 (14486 reviews) Slack 4.5 (35011 reviews) Vanta	Wistia 4.4 (733 reviews) Salesforce 4.3 (31400 reviews) Okta 4.3 (2247 reviews)

Customers

Customers	Uber Siemens Shopify	Shopify Spotify Glossier

Media and Screenshots

Screenshots	5 Screenshots	2 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3	GitBook 4.7 Zoho Wiki 4 KBPublisher 2.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zendesk Support and Guru offer a Free Trial.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Guru is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Guru Starts at $14/User/Month when Billed Yearly.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to Guru includes GitBook, Zoho Wiki, KBPublisher, Drupal Wiki, LearnLode Enterprise, TWiki, Wiki Valley, GoGoWorx, HuForce and ProProfs Knowledge Base.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs Guru

Zendesk Support

Guru

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure