Compare Zendesk Support vs ChatGen vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	ChatGen (2) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $79 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.2/10	8.6/10
User Ratings	4.3 (7934)	5 (2)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	29 Features	7 Features
Unique Features
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Pricing

Pricing Option
Starting From	$19 , yearly	$79 , Billed Yearly
Pricing Plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Starter Get Started 1K conversations 5 Agents login Custom Branding Show more + Business Get Started Includes the features of Starter plan, plus 2K conversations 10 Agents login Show more + Business Pro Get Started Includes the features of Business plan, plus 5K conversations 12 Agents login Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	5 (based on 2 reviews)
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 2 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more	No Expert ai Review available for the product
Pros and Cons	It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	monday.com 4.5 (14486 reviews) Slack 4.5 (35011 reviews) Vanta	WordPress 4.1 (25641 reviews) Calendly 4.5 (1680 reviews) Salesforce 4.3 (31400 reviews)

Customers

Customers	Uber Siemens Shopify	Paypal IQVIA Eureka Forbes

Media and Screenshots

Screenshots	5 Screenshots	5 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3	ZoomInfo Chat LiveChat 4.4 Crisp 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zendesk Support and ChatGen offer a Free Trial.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

ChatGen is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for ChatGen Starts at $79/Month when Billed Yearly.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to ChatGen includes ZoomInfo Chat, LiveChat, Crisp, Smartchat, ChatFlow247, ChatAndBot and SiteGPT.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs ChatGen vs ZoomInfo Chat

Zendesk Support

ChatGen

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure