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Compare Zendesk Support vs Breeze vs Quickbase  vs Smartsheet

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Breeze is an easy-to-use yet powerful church administration tool designed to help your church reach its goals. The user interface does an excellent job of simplifying complex work processes ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $10 , monthly
Free Trial Availability
Spotsaas Score

9.2/10

8.2/10

User Ratings

4.2

(33)
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Software Demo

Demo

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Features

Total Features

29 Features

24 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $10 , monthly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

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          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Monthly

            $10

            /user/month

            • Unlimited free client users

            • Unlimited projects

            • Unlimited tasks

            Show more +

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          10

          Very Good

          6

          Good

          5

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Breeze is a project management tool that stands out for its simplicity, ease of use, and intuitive features, making it an excellent choice for teams and individuals looking to streamline ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Affordable solution for project management compared to similar tools on the market.

          • User-friendly interface with an easy learning curve, enabling quick adoption by teams.

          • Comprehensive dashboards and visual workflows for streamlined task prioritization and tracking.

          • Integration with other tools (e.g., Harvest) enhances functionality for time tracking and reporting.

          • UI/UX could use refinement as some users experience navigation challenges or complexity when using certain features.

          • Reporting features are limited and could benefit from greater customization and data handling.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Disney

          Disney

          RedHat

          RedHat

          Mozilla

          Mozilla

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          Workflow

          4 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          1 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Breeze offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Breeze is designed for Large Enterprises and Medium Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Breeze Starts at $10/user/month when monthly.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Breeze includes Quickbase , Smartsheet, ClickUp, Zoho Projects, Wrike, Teamwork, ProjectManager.com, ProProfs Project, Microsoft Project, Streamtime, GoalStream, WirTask, Quick Base, Height, Flow and Project Insight.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].