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Compare Suptask vs IBM Control Desk vs Freshservice

Suptask - Service Desk Software
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Overview

Description

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. ... Read More

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More

Entry Level Pricing
  • Starts from $18 , Billed Yearly
  • Not Available
Free Trial Availability
  • No free trial
  • Free Trial available
User Ratings

4.8

(24)

4.6

(20)
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Software Demo

Demo

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IBM Control Desk has not given any software demo yet

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Pricing

Pricing Option
      Starting From
      • $18 , Billed Yearly
      • Not Available
      Pricing Plans
      • Free

        • Agents (Responders) - Unlimited

        • Ticket Requesters - Unlimited

        • Ticket Forms - 1

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      • Light

        • Agents (Responders) - Unlimited

        • Ticket Requesters - Unlimited

        • Ticket Forms -3

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      • Professional

        • Agents (Responders) - Unlimited

        • Ticket Requesters - Unlimited

        • Ticket Forms - 10

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      • Browse all pricing plans
      • Not Available

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      22

      Very Good

      2

      Good

      0

      Poor

      0

      Terible

      0

      Excellent

      7

      Very Good

      7

      Good

      0

      Poor

      0

      Terible

      1

      Expert's Review generated by AI

      Suptask has garnered praise for its user-friendly interface, making task management and ticket tracking a seamless process. Users have commended the app for its efficiency in handling multiple ...Read more

      IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more

      Pros and Cons
      • User-friendly interface that simplifies task management and enhances collaboration among teams.

      • Seamless integration with Slack for efficient team collaboration and communication.

      • Provides valuable insights for tracking ongoing cases and prioritizing tasks.

      • Customizable workflows and forms to suit individual team needs.

      • Free plan with unlimited users, making it accessible to all team members.

      • Complexity in features and customizations can be overwhelming for new users without adequate support or guidance.

      • Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.

      • Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.

      • Great customer service with a supportive team that aids in a smooth onboarding process.

      • Provides mind-blowing management tools, making work easier and optimizing asset utilization.

      • Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.

      • Cloud-based accessibility allows for control and service management from any device, enhancing flexibility and convenience.

      • Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

      • Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers
      Mobilitywork

      Mobilitywork

      ONVI

      ONVI

      Nagios

      Nagios

      No Customers information available.

      Media and Screenshots

      Screenshots
      Conversational Ticketing

      5 Screenshots

      No screenshots available.

      Videos
      video-0

      1 Videos

      No videos available.

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      IBM Control Desk offers Free Trial, but Suptask does not.

      Suptask is designed for Large Enterprises, Medium Business and Small Business.

      IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of Suptask begins at $18/Month when Billed Yearly, while pricing details for IBM Control Desk are unavailable.

      Some top alternatives to Suptask includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Teamwork Desk, HelpDesk, Desky, AzureDesk, Desk365, BoldDesk, Tikit and Scopedesk.

      Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].