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Compare SolarWinds Service Desk vs IBM Control Desk vs Freshservice vs ManageEngine ServiceDesk Plus

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Overview

Description

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More

Entry Level Pricing
  • Starts from $19
  • Not Available
Free Trial Availability
  • Free Trial available
User Ratings

4.6

(20)
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Software Demo

Demo

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IBM Control Desk has not given any software demo yet

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • $19
      • Not Available
      Pricing Pans
      • Not Available
      • Not Available
      Pricing Pagesolarwinds-service-desk pricing

      Pricing information not available

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      97

      Very Good

      61

      Good

      6

      Poor

      1

      Terible

      1

      Excellent

      7

      Very Good

      7

      Good

      0

      Poor

      0

      Terible

      1

      Expert's Review generated by AI

      No Expert ai Review available for the product

      IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more

      Pros and Cons
      • Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.

      • Great customer service with a supportive team that aids in a smooth onboarding process.

      • Provides mind-blowing management tools, making work easier and optimizing asset utilization.

      • Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.

      • Cloud-based accessibility allows for control and service management from any device, enhancing flexibility and convenience.

      • Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

      • Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers

      No Customers information available.

      No Customers information available.

      Media and Screenshots

      Screenshots
      All Networked Devices

      6 Screenshots

      No screenshots available.

      Videos
      video-0

      1 Videos

      No videos available.

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both SolarWinds Service Desk and IBM Control Desk offer a Free Trial.

      SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

      IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of SolarWinds Service Desk begins at $19/User/Month, while pricing details for IBM Control Desk are unavailable.

      Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

      Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].