Compare SmileBack vs Customer.guru vs Zonka Feedback

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	SmileBack (40) Get Quote Get Quote	Customer.guru (13) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More	Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More
Entry Level Pricing	Starts from $83 , Billed Yearly	Starts from $50
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	8.9/10	9.1/10
User Ratings	4.6 (86)	4.4 (31)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	16 Features	16 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$83 , Billed Yearly	$50
Pricing Pans	Starter Get Started 1-5 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Growth Get Started 6-10 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Pro Get Started 11-15 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.6 (based on 86 reviews)	4.4 (based on 31 reviews)
Rating Distribution	Excellent 40 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 10 Very Good 3 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily ...Read more	Customer.guru is a standout NPS tool with a slew of positive attributes. Users rave about its swift setup, cost-effectiveness, and stellar customer support. It excels in tracking customer ...Read more
Pros and Cons	Easy to use for both customers and internal users, boosting response rates. Real-time feedback is accessible and shareable, aiding in social proof and service improvement. Simple setup and intuitive dashboard design for quick integration and results. Excellent customer support with non-pushy sales process. Increases customer satisfaction responses significantly with user-friendly interface. Some users find the simplicity of the system may limit advanced customizations. Limited integration options with other software tools, potentially affecting workflow efficiency.	Easy to set up and use, with a simple user interface and quick survey setup. Provides a meaningful metric (Net Promoter Score) for measuring customer engagement. Saves time by making it easy to implement NPS and gather customer feedback in one place. Allows for easy customization of surveys with company branding. Helpful in aggregating feedback and providing snapshot views of customer satisfaction. Limited customization options and marketplace for additional apps and connectors. Some users may find the richness of features and customizations overwhelming without adequate support. Limited options for reaching out to customers beyond basic surveys.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Microsoft Teams 4.3 (32097 reviews) Zapier 4.3 (3331 reviews) Microsoft Power BI 4.4 (2583 reviews)	Stripe Billing 4.5 (87 reviews) Salesforce 4.3 (31400 reviews) Zendesk Sell 4.5 (475 reviews)

Customers

Customers	No Customers information available.	Cisco Samsung IBM

Media and Screenshots

Screenshots	No screenshots available.	No screenshots available.
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Zonka Feedback 4.7 Customer.guru 4.4 FeedbackLink 4.1	Zonka Feedback 4.7 FeedbackLink 4.1 Promoter Ninja 5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both SmileBack and Customer.guru offer a Free Trial.

SmileBack is designed for Large Enterprises, Medium Business and Small Business.

Customer.guru is designed for Large Enterprises, Medium Business and Small Business.

Pricing for SmileBack Starts at $83/Month when Billed Yearly whereas for Customer.guru Starts at $50/Month.

Some top alternatives to SmileBack includes Zonka Feedback, Customer.guru, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys and SatisMeter.

Some top alternatives to Customer.guru includes Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys, SatisMeter and SmileBack.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare SmileBack vs Customer.guru vs Zonka Feedback

SmileBack

Customer.guru

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure