SmileBack Reviews in February 2025: User Ratings, Pros & Cons

"Simple fantastic Customer Satisfaction tool"

What do you like best about SmileBack? The ease of use (both for the customers and for our end). The customers receive an email after each ticket is closed and simply click a face and add feedback if desired.

"Simple fantastic Customer Satisfaction tool"

What do you like best about SmileBack? The ease of use (both for the customers and for our end). The customers receive an email after each ticket is closed and simply click a face and add feedback if desired.

"It's everything I want"

What do you like best about SmileBack? Bit-Wizards has been using the SmileBack service for a short while. At the time of this review, we have been utilizing the tools for about two months. Our Managed IT Services (MITS) line of business uses AutoTask for ticketing, projects, and billing, and originally we wanted to use the AutoTask thermometer tool as a CSAT tool. It made sense at the time because we were already paying for it, so why not? We learned very quickly that this tool does not ...

"Guaranteed to make you smile!"

What do you like best about SmileBack? The ease of use for our clients and the dashboard view for management. Smileback customer support is excellent and the sales process was simple and non-pushy.

"Smileback is great"

What do you like best about SmileBack? Timely feedback for customer facing tickets What do you dislike about SmileBack?

"Great tool with great support"

What do you like best about SmileBack? The setup is easy and took very little time. What do you dislike about SmileBack?

"SmileBack "

What do you like best about SmileBack? Its very easy to use and adjust where necessary. Support team is awesome What do you dislike about SmileBack?

"Great Platform"

What do you like best about SmileBack? I appreciate that you can access real time feedback that is both useful and shareable. We import that feedback on our website for social proof, so that our customers can have insight into the quality of work we do and the quality of people that we have on staff. We've always love the reporting that we get from SmileBack, but the new reporting system is top notch and hits it out of the park! Love the clear data that you are able to utilize from SmileBack.

"Great Platform"

What do you like best about SmileBack? I appreciate that you can access real time feedback that is both useful and shareable. We import that feedback on our website for social proof, so that our customers can have insight into the quality of work we do and the quality of people that we have on staff. We've always love the reporting that we get from SmileBack, but the new reporting system is top notch and hits it out of the park! Love the clear data that you are able to utilize from SmileBack.

"Great Design & Easy to Use!"

What do you like best about SmileBack? Clean emails that get sent out. Easy to understand.