Spot Score

SmileBack

Customer satisfaction made simple.

4.6

(86)

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Starts from $83/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Integrations

Support

FAQs

What is SmileBack?

Affiliate Disclosure

SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive dashboards. Utilize segments, filters and tags to uncover further particulars from your data which will enable you to gain a greater understanding of your company. Activate surveys after every service ticket to get instant feedback from your customers; good or bad. Lastly, put together custom reports quickly and easily in order

Pricing

Starts from $83/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

SmileBack software demo

View demo

SmileBack Features

Show Feature Explanation

Features Score:

Reporting (Analytics)

Third-party Integration

Sentiment Analysis

Custom Survey URLs

Site Intercept Survey

Support Audio / Images / Video

SmileBack Pricing

Claim a Free Trial

Free Trial

Yes, It's available

SmileBack Pricing

Starts from $83/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Starter

1-5 agents
One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Website Widget

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Growth

6-10 agents
One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Website Widget

Show more +

Pro

11-15 agents
One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Website Widget

Show more +

Pro +

16-20 agents
One-Click Surveys
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Website Widget

Show more +

Explore in-depth pricing

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Disclaimer: Pricing information for SmileBack is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for SmileBack

Free SmileBack Alternatives

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SmileBack Reviews & Ratings

4.6

Excellent

Based on 86 ratings & 40 reviews

Rating Distribution

Excellent

(40)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review generated by AI

SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily click on a face and add comments, has significantly boosted response rates, even surpassing 60% in some cases, showcasing its effectiveness in capturing real-time feedback. ...Read more

SmileBack pros and cons

Easy to use for both customers and internal users, boosting response rates.
Real-time feedback is accessible and shareable, aiding in social proof and service improvement.
Simple setup and intuitive dashboard design for quick integration and results.
Excellent customer support with non-pushy sales process.
Increases customer satisfaction responses significantly with user-friendly interface.

Some users find the simplicity of the system may limit advanced customizations.
Limited integration options with other software tools, potentially affecting workflow efficiency.

User Review

Anonymous User

09/05/23

4.5 out of 5

"Simple fantastic Customer Satisfaction tool"

What do you like best about SmileBack? The ease of use (both for the customers and for our end). The customers receive an email after each ticket is ...

Anonymous User

09/05/23

4.5 out of 5

"Simple fantastic Customer Satisfaction tool"

What do you like best about SmileBack? The ease of use (both for the customers and for our end). The customers receive an email after each ticket is ...

Jennifer K

09/29/20

5 out of 5

"It's everything I want"

What do you like best about SmileBack? Bit-Wizards has been using the SmileBack service for a short while. At the time of this review, we have been ...

Julee C

03/06/20

5 out of 5

"Guaranteed to make you smile!"

What do you like best about SmileBack? The ease of use for our clients and the dashboard view for management. Smileback customer support is excellent ...

View all Reviews

SmileBack Integrations

4.3

4.3

4.4

4.5

View all integrations

SmileBack Support

Contact

+1 (646) 663-4433

Customer Service

Online

Location

Wilmington, Delaware

Reach out to SmileBack Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

SmileBack is a NPS Software. SmileBack offers Web Widget Survey, Email Surveys, Survey Builder, Customer NPS, Text Analytics and many more functionalities.

Some top alternatives to SmileBack includes Zonka Feedback, Customer.guru, FeedbackLink, Promoter Ninja and SatisMeter.

No, SmileBack doesn't provide API.

No, SmileBack doesn't provide mobile app.

SmileBack is located in Wilmington, Delaware

SmileBack offers Free Trial, Subscription pricing models

Yes, SmileBack can integrate with Microsoft Teams, Zapier, Microsoft Power BIYou can find more integration for SmileBack here

The starting price of SmileBack is $83/Month when Billed Yearly

Researched by Rajat Gupta