Compare SmileBack vs Zonka Feedback

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	SmileBack (40) Get Quote Get Quote	Zonka Feedback (48) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More	NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More
Entry Level Pricing	Starts from $83 , Billed Yearly	Starts from $24 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	8.9/10	9.8/10
User Ratings	4.6 (86)	4.7 (130)
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Software Demo

Demo	View demo	View demo

Features

Total Features	16 Features	28 Features
Unique Features
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Pricing

Pricing Option
Starting From	$83 , Billed Yearly	$24 , Billed Yearly
Pricing Pans	Starter Get Started 1-5 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Growth Get Started 6-10 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Pro Get Started 11-15 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Browse all pricing plans	Essential Get Started Offline and Kiosk Survey : 1 Device Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) 1,000 Online Responses Show more + Professional Get Started Offline and Kiosk Survey : 4 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses Show more + Growth Get Started Offline and Kiosk Survey : 10 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
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User Reviews

User Ratings	4.6 (based on 86 reviews)	4.7 (based on 130 reviews)
Rating Distribution	Excellent 40 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 47 Very Good 1 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily ...Read more	Zonka Feedback stands out as a powerful and user-friendly survey tool, highly praised by its users for various reasons. Customers appreciate its ease of use, clean interface, and efficient ...Read more
Pros and Cons	Easy to use for both customers and internal users, boosting response rates. Real-time feedback is accessible and shareable, aiding in social proof and service improvement. Simple setup and intuitive dashboard design for quick integration and results. Excellent customer support with non-pushy sales process. Increases customer satisfaction responses significantly with user-friendly interface. Some users find the simplicity of the system may limit advanced customizations. Limited integration options with other software tools, potentially affecting workflow efficiency.	Easy to use and clean interface, suitable for enterprise products. API is easy to use and offline survey tools are excellent. Provides templates, survey logic, and other useful features for easy and powerful data collection. Customizable surveys and feedback forms with a modern interface. Comprehensive solution with features like WYSIWYG Survey Builder, templates, and survey logic. Lack of application intelligence behind the survey. Limitations in downloading all feedback comments in the PDF format.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Microsoft Teams 4.3 (32097 reviews) Zapier 4.3 (3331 reviews) Microsoft Power BI 4.4 (2583 reviews)	Zapier 4.3 (3331 reviews)

Customers

Customers	No Customers information available.	Leroy Merlin SAP BCG

Media and Screenshots

Screenshots	No screenshots available.	5 Screenshots
Videos	3 Videos	1 Videos

Alternatives

Alternatives	Zonka Feedback 4.7 Customer.guru 4.4 FeedbackLink 4.1	Startquestion 4.8 FeedbackLink 4.1 Promoter Ninja 5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both SmileBack and Zonka Feedback offer a Free Trial.

SmileBack is designed for Large Enterprises, Medium Business and Small Business.

Zonka Feedback is designed for Large Enterprises, Medium Business and Small Business.

Pricing for SmileBack Starts at $83/Month when Billed Yearly whereas for Zonka Feedback Starts at $24/Month when Billed Yearly.

Some top alternatives to SmileBack includes Zonka Feedback, Customer.guru, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys and SatisMeter.

Some top alternatives to Zonka Feedback includes Startquestion, FeedbackLink, Promoter Ninja, eNPS, GrowthScore, SoluCX, UserSpeaks, Zeview, SatisMeter and ZenSurvey.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare SmileBack vs Zonka Feedback

SmileBack

Zonka Feedback

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure