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Compare ServicePRO vs SolarWinds Service Desk vs Freshservice vs ManageEngine ServiceDesk Plus

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Overview

Description

ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More

Entry Level Pricing
  • Starts from $22
  • Starts from $19
Free Trial Availability
User Ratings

3.9

(27)
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Software Demo

Demo

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • $22
      • $19
      Pricing Pans
      • Not Available
      • Not Available
      Pricing Pageservicepro pricingsolarwinds-service-desk pricing

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      2

      Very Good

      5

      Good

      2

      Poor

      1

      Terible

      1

      Excellent

      97

      Very Good

      61

      Good

      6

      Poor

      1

      Terible

      1

      Expert's Review generated by AI

      ServicePRO presents a comprehensive solution for scheduling and dispatching customer support personnel, streamlining the process of managing service requests efficiently. Users appreciate the ...Read more

      No Expert ai Review available for the product

      Pros and Cons
      • Easy to use interface, making it accessible for both new users and administrators.

      • Allows for customization to specific ticket types and tasks, with satisfactory reports.

      • Centralizes all information in one place, enhancing workflow efficiency and communication.

      • Supports cloud platform, facilitating scalability and flexibility in operations.

      • Web-based application with a responsive and visually appealing interface for technicians and end-users.

      • Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially.

      • Performance issues encountered when adding features, impacting overall system functionality.

      • Limited Marketplace selection for additional apps and connectors, restricting the scope of advanced functionalities.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers
      Veale Wasbrough Vizards

      Veale Wasbrough Vizards

      The Withlacoochee River Electric Cooper

      The Withlacoochee River Electric Cooper

      StuyTown

      StuyTown

      No Customers information available.

      Media and Screenshots

      Screenshots
      Templates

      1 Screenshots

      All Networked Devices

      6 Screenshots

      Videos
      video-0

      3 Videos

      video-0

      1 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both ServicePRO and SolarWinds Service Desk offer a Free Trial.

      ServicePRO is designed for Large Enterprises, Medium Business and Small Business.

      SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

      Pricing for ServicePRO Starts at $22/User/Month whereas for SolarWinds Service Desk Starts at $19/User/Month.

      Some top alternatives to ServicePRO includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Halo Service Desk, Micro Focus Service Manager, HelpDesk, eStreamDesk, Milldesk and Sitehelpdesk.

      Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].