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Compare Salesforce vs Suptask vs Freshservice vs ManageEngine ServiceDesk Plus

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Suptask - Service Desk Software
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Overview

Description

Salesforce CRM software is a social enterprise application designed to help businesses of all sizes and industries like retail, health care, technology, financial services, consumer ... Read More

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. ... Read More

Entry Level Pricing
  • Starts from $25
  • Starts from $18 , Billed Yearly
Free Trial Availability
  • No free trial
Spotsaas Score

9.8/10

Not Available

User Ratings

4.8

(24)
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Software Demo

Demo

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Features

Total Features

10 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $25
        • $18 , Billed Yearly
        Pricing Pans
        • Not Available
        • Free

          • Agents (Responders) - Unlimited

          • Ticket Requesters - Unlimited

          • Ticket Forms - 1

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        • Light

          • Agents (Responders) - Unlimited

          • Ticket Requesters - Unlimited

          • Ticket Forms -3

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        • Professional

          • Agents (Responders) - Unlimited

          • Ticket Requesters - Unlimited

          • Ticket Forms - 10

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        • Browse all pricing plans
        Pricing Pagesalesforce pricingsuptask pricing

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Not Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        370

        Very Good

        142

        Good

        30

        Poor

        4

        Terible

        7

        Excellent

        22

        Very Good

        2

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Salesforce Sales Cloud is undeniably one of the most robust and versatile CRM platforms available today, consistently praised for its customization options and comprehensive features. The ...Read more

        Suptask has garnered praise for its user-friendly interface, making task management and ticket tracking a seamless process. Users have commended the app for its efficiency in handling multiple ...Read more

        Pros and Cons
        • Highly customizable platform, allowing businesses to tailor processes and workflows to their specific needs.

        • Centralized database provides a 360-degree view of customer information, streamlining sales and marketing efforts.

        • Robust reporting and analytics offer detailed insights for data-driven decision-making and performance tracking.

        • Integration capabilities are extensive, supporting seamless connections with third-party apps and APIs.

        • Automation features save time, reduce manual errors, and boost overall sales team productivity.

        • Expensive licensing and additional costs for features, making it less suitable for small businesses or startups with tight budgets.

        • Steep learning curve for new users, especially for those without technical expertise or prior CRM experience.

        • Initial implementation and setup can require significant time and investment, sometimes necessitating external consultants.

        • User-friendly interface that simplifies task management and enhances collaboration among teams.

        • Seamless integration with Slack for efficient team collaboration and communication.

        • Provides valuable insights for tracking ongoing cases and prioritizing tasks.

        • Customizable workflows and forms to suit individual team needs.

        • Free plan with unlimited users, making it accessible to all team members.

        • Complexity in features and customizations can be overwhelming for new users without adequate support or guidance.

        • Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        BBVA

        BBVA

        Brunello Cucinelli

        Brunello Cucinelli

        Unilever

        Unilever

        Mobilitywork

        Mobilitywork

        ONVI

        ONVI

        Nagios

        Nagios

        Media and Screenshots

        Screenshots
        Salesforce Adoption Dashboards

        3 Screenshots

        Conversational Ticketing

        5 Screenshots

        Videos
        video-0

        5 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Salesforce offers Free Trial, but Suptask does not.

        Salesforce is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Suptask is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Salesforce Starts at $25/User/Month whereas for Suptask Starts at $18/Month when Billed Yearly.

        Some top alternatives to Salesforce includes Salesforce Sales Cloud, Pipedrive, Thryv, Vendasta, Hubspot Marketing Hub, Dynamics 365 Marketing, ClickUp, Zoho CRM, HubSpot CRM, Microsoft Dynamics 365 for Sales, Netsuite CRM, Keap, Wisdom CRM, SalesCRM, SimpleCRM and Zoho CRM Plus.

        Some top alternatives to Suptask includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Teamwork Desk, HelpDesk, Desky, AzureDesk, Desk365, BoldDesk, Tikit and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].