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Compare Salesforce vs Bright Pattern vs Nextiva

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Overview

Description

Salesforce CRM software is a social enterprise application designed to help businesses of all sizes and industries like retail, health care, technology, financial services, consumer ... Read More

The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. ... Read More

Entry Level Pricing
  • Starts from $25
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

9.8/10

9.2/10

User Ratings

4.5

(79)
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Software Demo

Demo

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Features

Total Features

10 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $25
          • Not Available
          Pricing Pans
          • Not Available
          • Not Available
          Pricing Pagesalesforce pricingbright-pattern pricing

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          370

          Very Good

          142

          Good

          30

          Poor

          4

          Terible

          7

          Excellent

          80

          Very Good

          8

          Good

          6

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          Salesforce Sales Cloud is undeniably one of the most robust and versatile CRM platforms available today, consistently praised for its customization options and comprehensive features. The ...Read more

          Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, ...Read more

          Pros and Cons
          • Highly customizable platform, allowing businesses to tailor processes and workflows to their specific needs.

          • Centralized database provides a 360-degree view of customer information, streamlining sales and marketing efforts.

          • Robust reporting and analytics offer detailed insights for data-driven decision-making and performance tracking.

          • Integration capabilities are extensive, supporting seamless connections with third-party apps and APIs.

          • Automation features save time, reduce manual errors, and boost overall sales team productivity.

          • Expensive licensing and additional costs for features, making it less suitable for small businesses or startups with tight budgets.

          • Steep learning curve for new users, especially for those without technical expertise or prior CRM experience.

          • Initial implementation and setup can require significant time and investment, sometimes necessitating external consultants.

          • User-friendly program with easy setup and quick issue resolution by the support team.

          • Excellent support during and post-implementation, with a high level of investment and attention to detail.

          • Fantastic call center telephony system with a variety of options for managing customer contacts.

          • Great automation potential in voice and chat scenarios, offering high flexibility and control.

          • Thorough and easy configuration and implementation process with regular follow-ups for maximizing platform usage.

          • Limited integrations and customizations, making it complex for newcomers without adequate support.

          • Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.

          • Some users find the rich features and capabilities of the platform intimidating initially.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          BBVA

          BBVA

          Brunello Cucinelli

          Brunello Cucinelli

          Unilever

          Unilever

          Hitachi

          Hitachi

          Canary

          Canary

          melco

          melco

          Media and Screenshots

          Screenshots
          Salesforce Adoption Dashboards

          3 Screenshots

          Agent Desktop

          1 Screenshots

          Videos
          video-0

          5 Videos

          video-0

          3 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Salesforce offers Free Trial, but Bright Pattern does not.

          Salesforce is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Bright Pattern is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Salesforce begins at $25/User/Month, while pricing details for Bright Pattern are unavailable.

          Some top alternatives to Salesforce includes Pipedrive, HubSpot CRM, ClickUp, Freshsales, Salesflare, Close, Vendasta, Keap, Hubspot Marketing Hub, Dynamics 365 Marketing, Zoho CRM, Microsoft Dynamics 365 for Sales, Thryv, Netsuite CRM, Wisdom CRM, SalesCRM, SimpleCRM and Zoho CRM Plus.

          Some top alternatives to Bright Pattern includes Nextiva, FIVE CRM, XCALLY, HoduCC, Call Center Studio, Truly, Genesys PureEngage, Vonage Contact Center, Genesys PureConnect, RingCentral Contact Center and Whelp.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].