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Compare Refract vs Chorus

Refract - Conversation Intelligence Software
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Chorus - Conversation Intelligence Software
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Overview

Description

Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More

Chorus is a powerful conversation intelligence platform that empowers companies with the tools to capture and analyse customer interactions on the go. It is equipped with advanced video ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings
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Software Demo

Demo

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Features

Total Features

8 Features

21 Features

Unique Features
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      Pricing

      Pricing Option
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Not Available
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          User Reviews

          User Ratings

          4.5

          (based on 397 reviews)

          Rating Distribution

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          268

          Very Good

          98

          Good

          14

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Refract is a robust conversation intelligence platform designed to enhance sales team performance through AI-driven insights. By transcribing and analyzing calls, it provides actionable feedback ...Read more

          Chorus is a standout conversation intelligence platform that equips sales teams with the tools to deeply analyze customer interactions and improve performance. Its robust features—like real-time ...Read more

          Pros and Cons
          • Refract offers AI-driven transcription, sentiment analysis, and keyword spotting, providing deep insights into customer interactions to enhance sales strategies.

          • The platform delivers real-time feedback and coaching suggestions, helping sales teams improve performance and close deals more effectively.

          • Refract integrates with popular CRM systems like Salesforce, HubSpot, and Pipedrive, ensuring that call data and insights are automatically logged and easily accessible.

          • Managers can monitor individual and team performance over time, identifying areas for improvement and tracking progress towards goals.

          • Refract does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require supplementary tools.

          • The platform lacks internal chat or messaging features, potentially impacting real-time team communication within the platform.

          • Chorus captures and analyzes customer interactions in real-time, providing rich insights that help sales teams understand buyer behavior and improve communication strategies.

          • The platform’s ability to identify business and sales signals ensures that key topics and themes are highlighted automatically, saving time and improving focus on actionable insights.

          • With video conferencing, sales engagement tools, and a dialer built-in, Chorus functions as a unified solution for modern sales teams.

          • Sales managers can provide immediate feedback and training based on live conversations, enhancing team performance and accelerating learning.

          • Although it supports voice and video, the absence of native chat functionality may hinder teams who prefer multichannel communication within one platform.

          • For teams new to conversation intelligence, setting up and fully leveraging all features of Chorus might require significant onboarding and training.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers
          Zoopla

          Zoopla

          Siemens

          Siemens

          VMware

          VMware

          Zoom

          Zoom

          Mongodb

          Mongodb

          Bill.com

          Bill.com

          Media and Screenshots

          Screenshots
          Refract

          2 Screenshots

          Install Chorus iFrame

          1 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          1 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither Refract nor Chorus offers a free trial.

          Refract is designed for Large Enterprises, Medium Business and Small Business.

          Chorus is designed for Large Enterprises, Medium Business and Small Business.

          Pricing details for both Refract and Chorus are unavailable at this time. Contact the respective providers for more information.

          Some top alternatives to Refract includes q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus, Convin, Pickle and ExecVision.

          Some top alternatives to Chorus includes Conversica, Konverse AI, Conversational AI Bot, Refract, q&ai Technologies, VoiceLab, Convin, ExecVision and Gong.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].