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Compare NICE inContact CXone vs uContact vs Nextiva

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

NICE inContact CXone - Contact Center Operations Software

NICE inContact CXone

(699)
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uContact - Call Center Software

uContact

(29)
Get Quote
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Overview
Affiliate Disclosure

Description

NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More

uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $50
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

Not Available

8.8/10

User Ratings

4.2

(2553)

4.9

(29)
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Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

0 Features

10 Features

Unique Features

No features

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    Get Quote

    Pricing

    Pricing Option
        Starting From
        • Not Available
        • $50
        Pricing Plans
        • Not Available
        • Not Available
        View detailed pricing
        View detailed pricing

        Other Details

        Organization Types supported
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote
        Get Quote

        User Reviews

        User Ratings

        4.2

        (based on 2553 reviews)

        4.9

        (based on 29 reviews)
        Rating Distribution

        Excellent

        329

        Very Good

        260

        Good

        66

        Poor

        25

        Terible

        19

        Excellent

        24

        Very Good

        5

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        uContact has garnered praise for its user-friendly platform and stable performance. Users appreciate the ease of use, quick support, and comprehensive features that cater to call center ...Read more

        Pros and Cons

        • Intuitive and user-friendly platform, suitable for both users and supervisors.

        • Real-time monitoring capabilities for call center operations.

        • Effective in increasing conversion numbers and connecting with leads.

        • Versatile omnichannel communication features.

        • Stable system with high uptime and user-friendly dashboard.

        • Some users may find the platform complex initially without proper training or support.

        • Limited customizations and marketplace options for advanced functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Read reviews
        Read reviews

        Integrations

        Integration with other apps
        Salesforce
        Salesforce

        4.3

        (31400 reviews)

        No Integration information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        No screenshots available.

        Videos
        video-0

        4 Videos

        video-0

        1 Videos

        Alternatives

        Alternatives
        uContact - Call Center Software
        uContact

        4.9

        Dialpad Contact Center - Contact Center Operations Software
        Dialpad Contact Center

        4.5

        Callision - Contact Center Operations Software
        Callision
        Nextiva - Call Center Software
        Nextiva

        4.4

        FIVE CRM - CRM Software
        FIVE CRM
        TalkDesk - Call Center Software
        TalkDesk

        4.4

        Add to Compare

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Neither NICE inContact CXone nor uContact offers a free trial.

        NICE inContact CXone is designed for Large Enterprises, Medium Business and Small Business.

        uContact is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of uContact begins at $50/User/Month, while pricing details for NICE inContact CXone are unavailable.

        Some top alternatives to NICE inContact CXone includes uContact, Dialpad Contact Center, Callision, CxEngage, ice Contact Center, RingCentral Contact Center, CXone Personal Connection, i2x and CXInfinity.

        Some top alternatives to uContact includes Nextiva, FIVE CRM, TalkDesk, Calabrio One, Call Center Studio, TelebuHub, Vonage Contact Center, RingCentral Contact Center, Focus Contact Center and My Hotline.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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        9931 Corporate Campus Dr
        Louisville, Kentucky 40223, USA

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        9931 Corporate Campus Dr
        Louisville, Kentucky 40223, USA