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Compare ManageEngine ServiceDesk Plus vs IBM Control Desk

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Overview

Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More

Free Trial Availability
  • Free Trial available
  • Free Trial available
User Ratings

4.6

(20)
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Software Demo

Demo

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IBM Control Desk has not given any software demo yet

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Features

Total Features

6 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        88

        Very Good

        50

        Good

        10

        Poor

        1

        Terible

        1

        Excellent

        7

        Very Good

        7

        Good

        0

        Poor

        0

        Terible

        1

        Expert's Review generated by AI

        No Expert ai Review available for the product

        IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more

        Pros and Cons
        • Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.

        • Great customer service with a supportive team that aids in a smooth onboarding process.

        • Provides mind-blowing management tools, making work easier and optimizing asset utilization.

        • Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.

        • Cloud-based accessibility allows for control and service management from any device, enhancing flexibility and convenience.

        • Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

        • Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        ManageEngine ServiceDesk Plus_customers_0

        ManageEngine ServiceDesk Plus_customers_0

        ManageEngine ServiceDesk Plus_customers_1

        ManageEngine ServiceDesk Plus_customers_1

        ManageEngine ServiceDesk Plus_customers_2

        ManageEngine ServiceDesk Plus_customers_2

        No Customers information available.

        Media and Screenshots

        Screenshots
        ManageEngine ServiceDesk Plus Demo - Live dashboards

        16 Screenshots

        No screenshots available.

        Videos
        video-0

        3 Videos

        No videos available.

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both ManageEngine ServiceDesk Plus and IBM Control Desk offer a Free Trial.

        ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

        IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both ManageEngine ServiceDesk Plus and IBM Control Desk are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

        Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].