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Compare LiveVox vs Vonage Contact Center

LiveVox - Contact Center Operations Software
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Overview

Description

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our ... Read More

Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings
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Software Demo

Demo

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Pricing

Pricing Option
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings

      No reviews available for the product

      Rating Distribution

      No reviews available for the product

      Excellent

      40

      Very Good

      26

      Good

      4

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      LiveVox stands out as a top-tier contact center solution, offering a seamless and efficient experience for users. Users appreciate the platform's continual updates and advancements, providing ...Read more

      Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users ...Read more

      Pros and Cons
      • LiveVox is almost fully automated, enhancing productivity with daily job builds and constant improvements.

      • The platform is easy to use and integrates all communication channels, providing a seamless experience for consumers.

      • LiveVox offers state-of-the-art telephony solutions with omni-channel capabilities, transforming contact center services.

      • Users appreciate the simplicity of the LiveVox interface and superior account support.

      • The platform is user-friendly, provides ease of reporting, and ensures compliance with regulations.

      • Some users find the platform somewhat customizable but require more timeliness and support for completing requests.

      • Limited marketplace selection may restrict access to advanced functionalities for some users.

      • Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.

      • Excellent customer service and support, providing prompt assistance and guidance during implementation.

      • Easy to use, intuitive interface, allowing smooth operation for businesses.

      • Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.

      • Scalability and flexibility in adapting to changing business needs and growth.

      • Some users find the system too technical, suggesting a better user interface for improved usability.

      • Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers
      Paypal

      Paypal

      Patelco

      Patelco

      BECU

      BECU

      No Customers information available.

      Media and Screenshots

      Screenshots
      Next Generation Contact Platform

      1 Screenshots

      No screenshots available.

      Videos
      video-0

      3 Videos

      video-0

      2 Videos

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither LiveVox nor Vonage Contact Center offers a free trial.

      LiveVox is designed for Large Enterprises, Medium Business and Small Business.

      Vonage Contact Center is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both LiveVox and Vonage Contact Center are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to LiveVox includes Novanet Cloud Contact Center, Call Center Studio, NICE inContact CXone, Dialpad Contact Center, VCC Live, ice Contact Center, Vonage Contact Center, RingCentral Contact Center, CXone Personal Connection and Focus Contact Center.

      Some top alternatives to Vonage Contact Center includes FIVE CRM, uContact, Call Center Studio, Aircall, UJET, VCC Live, Zultys MXIE, ice Contact Center, RingCentral Contact Center and Focus Contact Center.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].