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Compare Kapture CRM vs Ozonetel CloudAgent

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Overview

Description

Kapture is a helpful customer relationship management (CRM) software application that helps you to manage your business. Kapture manages accounts, contacts, leads, and helps you to keep ... Read More

The cloud-agnostic Ozonetel WBF Contact Center Operations software is the most flexible, resilient and advanced software solution on the market today. It leverages cloud and IT assets while ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.0/10

Not Available

User Ratings

4.4

(24)

4.5

(29)
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Software Demo

Demo

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Features

Total Features

34 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $15 , Billed Yearly
        • Not Available
        Pricing Plans
        • Special

          • Unlimited Tickets

          • Custom Dashboard

          • Omnichannel Ticketing

          Show more +

        • Essential

          • Omnichannel Ticketing

          • Auto-assign Tickets

          • SLA Management

          Show more +

        • Professional

          • Includes features of Essential plan, plus

          • Custom API

          • Ecommerce Integrations

          Show more +

        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings

        4.5

        (based on 29 reviews)

        Rating Distribution

        Excellent

        46

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        1

        Excellent

        0

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Kapture CX has gained substantial recognition for its user-friendly design and robust functionality, making it a popular choice for businesses looking to streamline customer support and ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • User-friendly interface and intuitive design, making it accessible for all skill levels.

        • Excellent customer support and proactive assistance in resolving queries and technical issues.

        • Effective ticketing system facilitating faster query resolution and improved productivity.

        • Comprehensive reporting and analytics capabilities for tracking performance and insights.

        • Seamless integration with various platforms and customizable features enhancing flexibility.

        • Occasional lags and latency issues affecting system performance during peak usage.

        • Limited reporting and analytics access, such as only 30-day reports or lack of visual enhancements.

        • Minor delays in customer service support response during high-demand situations.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Treebo

        Treebo

        SOS Children's Village

        SOS Children's Village

        FCM Travel Solutions

        FCM Travel Solutions

        No Customers information available.

        Media and Screenshots

        Screenshots
        Dashboard

        5 Screenshots

        No screenshots available.

        Videos
        video-0

        4 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Kapture CRM and Ozonetel CloudAgent offer a Free Trial.

        Kapture CRM is designed for Large Enterprises, Medium Business and Small Business.

        Ozonetel CloudAgent is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Kapture CRM begins at $15/User/Month when Billed Yearly, while pricing details for Ozonetel CloudAgent are unavailable.

        Some top alternatives to Kapture CRM includes Thryv, Salesforce Sales Cloud, monday sales CRM by monday.com, Pipedrive, Zoho CRM, Vendasta, ClickUp, Freshsales, Salesforce, Zendesk Sell, Netsuite CRM, SalesCRM, FIVE CRM, Snapforce CRM, HelpDesk and CRMdesk.

        Some top alternatives to Ozonetel CloudAgent includes HoduCC, Call Center Studio, Aircall, UJET, Dialpad Contact Center, Zultys MXIE, Callision, Vonage Contact Center, RingCentral Contact Center and My Hotline.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].