Compare Incident.io vs FireHydrant vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Incident.io (126) Get Quote Get Quote	FireHydrant (47) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business ... Read More	Introducing FireHydrant, the ultimate incident management platform that efficiently extinguishes flames by streamlining the incident response process. With the ability to automate tasks ... Read More
Entry Level Pricing	Starts from $16 , Billed Yearly	Not Available
Free Trial Availability	No free trial	Free Trial available
Spotsaas Score	7.8/10	8.0/10
User Ratings	4.8 (22)	4.8 (5)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	5 Features	4 Features
Unique Features
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Pricing

Pricing Option
Starting From	$16 , Billed Yearly	Not Available
Pricing Pans	Starter Get Started Viewers - Unlimited Workflows - 3 Custom Field - 5 Show more + Pro Get Started Viewers - Unlimited Workflows - 10 Custom Field - 10 Show more + Enterprise Get Started Viewers - Unlimited Workflows - Unlimited Custom Field - Unlimited Show more +	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
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User Reviews

User Ratings	4.8 (based on 22 reviews)	4.8 (based on 5 reviews)
Rating Distribution	Excellent 120 Very Good 6 Good 0 Poor 0 Terible 0	Excellent 32 Very Good 12 Good 3 Poor 0 Terible 0
Expert's Review generated by AI	Incident.io has garnered high praise for its seamless integration with Slack, making incident management a breeze for teams. Users appreciate the platform's ability to streamline incident ...Read more	FireHydrant stands out as a comprehensive incident management tool with a range of impressive features according to recent reviews. Users particularly appreciate its automation capabilities, ...Read more
Pros and Cons	Seamless integration with Slack, enhancing user experience and familiarity. Automates manual tasks effectively, improving incident response efficiency. Excellent customer support with a responsive and proactive team. Easy to set up and use, with minimal training required for users. Continuous improvement based on user feedback, optimizing the tool for incident management. Limited selection of advanced functionalities and customizations in the Marketplace. Complex features and customizations might be overwhelming for new users without proper guidance.	Automation tools are superb, providing useful metrics and easy setup. Essential for structured incident management processes, with runbooks for quick execution and accountability. User-friendly interface and easy navigation, supporting both command and GUI usage. Integrates well with Slack for quick actions and maintaining incident-related information. Useful breakdown of information and integration with major applications. Overwhelming richness of features and customizations for newcomers without adequate market understanding. Limited marketplace selection for additional apps and connectors, impacting the availability of advanced functionalities. Some complaints about UI issues, response time, and complexity in configurations.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Jira 4.4 (17380 reviews) Zoom 3.7 (69243 reviews) Google Meet 4.4 (5334 reviews)

Customers

Customers	Trainline Loom dbt Labs	Bluecore Flashpoint Circle CI

Media and Screenshots

Screenshots	4 Screenshots	No screenshots available.
Videos	1 Videos	2 Videos

Alternatives

Alternatives	Freshservice 4.4 PagerDuty 4.5 Spike.sh 2.1	Freshservice 4.4 PagerDuty 4.5 YetiCloud

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

FireHydrant offers Free Trial, but Incident.io does not.

Incident.io is designed for Large Enterprises, Medium Business and Small Business.

FireHydrant is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Incident.io begins at $16/User/Month when Billed Yearly, while pricing details for FireHydrant are unavailable.

Some top alternatives to Incident.io includes Freshservice, PagerDuty, Spike.sh, Mission Manager, FireHydrant, Rootly, Zenduty, StatusCast Incident Management, PagerTree, ResQ and Kintaba.

Some top alternatives to FireHydrant includes Freshservice, PagerDuty, YetiCloud, Amixr, Blameless, AlertOps, Spike.sh, Mission Manager, Incident.io, StatusCast Incident Management and Fire Hydrant Manager.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Incident.io vs FireHydrant vs Freshservice

Incident.io

FireHydrant

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure