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Compare ice Contact Center vs Channels

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Channels - Contact Center Operations Software
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Overview

Description

The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer ... Read More

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $15 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
User Ratings

4.5

(14)
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Software Demo

Demo

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Channels has not given any software demo yet

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • Not Available
      • $15 , Billed Yearly
      Pricing Pans
      • Not Available
      • LITE

        • Free incoming calls

        • Free phone number

        • 2 call distribution rules

        Show more +

      • BASIC

        • Free incoming calls

        • Free phone number

        • All call distribution rules

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      • PRO

        • Free incoming calls

        • Free phone number

        • All call distribution rules

        Show more +

      Pricing Page

      Pricing information not available

      channels pricing

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      3

      Very Good

      5

      Good

      0

      Poor

      2

      Terible

      0

      Excellent

      10

      Very Good

      4

      Good

      0

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      No Expert ai Review available for the product

      No Expert ai Review available for the product

      Pros and Cons
      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers
      BobBarker

      BobBarker

      Elections Ontario

      Elections Ontario

      Magnatek

      Magnatek

      No Customers information available.

      Media and Screenshots

      Screenshots

      No screenshots available.

      No screenshots available.

      Videos
      video-0

      1 Videos

      No videos available.

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Channels offers Free Trial, but ice Contact Center does not.

      ice Contact Center is designed for Large Enterprises, Medium Business and Small Business.

      Channels is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of Channels begins at $15/User/Month when Billed Yearly, while pricing details for ice Contact Center are unavailable.

      Some top alternatives to ice Contact Center includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, VoiceIQ, Vonage Contact Center, RingCentral Contact Center and Focus Contact Center.

      Some top alternatives to Channels includes HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live, Callision, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and CloudCall.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].