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Compare Freshdesk vs TrackingTime vs Connecteam vs ClickUp

Overview

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

TrackingTime is a cloud-based time tracking and project management software that allows users to easily track time, send invoices, track time utilization and work-hours. It's simple to ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $4.16 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.5/10

8.5/10

User Ratings

3.8

(15)

Features

Total Features

16 Features

8 Features

Unique Features

      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • $4.16 , Billed Yearly
          Pricing Pans
          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

            Show more +

          • Growth

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

            Show more +

          • Pro

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

            Show more +

          • Browse all pricing plans
          • Free

            • Track time on every platform (web, desktop, and mobile)

            • Slack Bot

            • Track time in 50+ business apps (Asana, Smartsheet, Trello and more)

            Show more +

          • Pro

            • Includes features of Free plan, plus

            • Week, month and team calendar views

            • View and edit time for your team members

            Show more +

          • Business

            • Includes features of Pro plan, plus

            • User groups

            • Audit logs

            Show more +

          Pricing Pagefreshdesk pricingtrackingtime pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Excellent

          36

          Very Good

          6

          Good

          1

          Poor

          0

          Terible

          1

          Expert's Review generated by AI

          No Expert ai Review available for the product

          TrackingTime PRO has proven itself as an intuitive and efficient time management tool, gaining consistent praise for its flexibility, user-friendly interface, and seamless project tracking ...Read more

          Pros and Cons

          No pros or cons available for the product

          • Very simple, user-friendly interface and easy to learn, even for non-technical users.

          • Flexible time tracking features, allowing detailed tracking, pausing, and manual adjustments.

          • Effective project and task management tools like color-coding, tags, and calendar views.

          • Seamless integrations with popular tools like Asana, Gmail, and Microsoft Teams improve workflow efficiency.

          • Limited functionality in the free version, leaving many features inaccessible after the trial period.

          • Some users report difficulty with report creation and certain integrations like Smartsheet or Basecamp.

          • Lack of more advanced automation, such as automatically stopping the timer if inactive.

          • Users often need more customization options for project grouping, colors, or reports.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          Crowe

          Crowe

          Iss

          Iss

          Openstax

          Openstax

          Media and Screenshots

          Screenshots
          Freshdesk

          6 Screenshots

          Company Analytics screenshot

          4 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          5 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshdesk and TrackingTime offer a Free Trial.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          TrackingTime is designed for Freelancers, Medium Business and Small Business.

          Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for TrackingTime Starts at $4.16/User/Month when Billed Yearly.

          Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to TrackingTime includes Connecteam, ClickUp, Smartsheet, Timely, TimeTracker App, Toggl Track, Hubstaff, Clockify, Tick, TimeTrack, Timebase, Timesheet and Tack.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].