Compare Customer.guru vs SmileBack vs Zonka Feedback

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Customer.guru (13) Get Quote Get Quote	SmileBack (40) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More	SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More
Entry Level Pricing	Starts from $50	Starts from $83 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.1/10	8.9/10
User Ratings	4.4 (31)	4.6 (86)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	16 Features	16 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$50	$83 , Billed Yearly
Pricing Pans	Not Available	Starter Get Started 1-5 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Growth Get Started 6-10 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Pro Get Started 11-15 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 31 reviews)	4.6 (based on 86 reviews)
Rating Distribution	Excellent 10 Very Good 3 Good 0 Poor 0 Terible 0	Excellent 40 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Customer.guru is a standout NPS tool with a slew of positive attributes. Users rave about its swift setup, cost-effectiveness, and stellar customer support. It excels in tracking customer ...Read more	SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily ...Read more
Pros and Cons	Easy to set up and use, with a simple user interface and quick survey setup. Provides a meaningful metric (Net Promoter Score) for measuring customer engagement. Saves time by making it easy to implement NPS and gather customer feedback in one place. Allows for easy customization of surveys with company branding. Helpful in aggregating feedback and providing snapshot views of customer satisfaction. Limited customization options and marketplace for additional apps and connectors. Some users may find the richness of features and customizations overwhelming without adequate support. Limited options for reaching out to customers beyond basic surveys.	Easy to use for both customers and internal users, boosting response rates. Real-time feedback is accessible and shareable, aiding in social proof and service improvement. Simple setup and intuitive dashboard design for quick integration and results. Excellent customer support with non-pushy sales process. Increases customer satisfaction responses significantly with user-friendly interface. Some users find the simplicity of the system may limit advanced customizations. Limited integration options with other software tools, potentially affecting workflow efficiency.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Stripe Billing 4.5 (87 reviews) Salesforce 4.3 (31400 reviews) Zendesk Sell 4.5 (475 reviews)	Microsoft Teams 4.3 (32097 reviews) Zapier 4.3 (3331 reviews) Microsoft Power BI 4.4 (2583 reviews)

Customers

Customers	Cisco Samsung IBM	No Customers information available.

Media and Screenshots

Screenshots	No screenshots available.	No screenshots available.
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Zonka Feedback 4.7 FeedbackLink 4.1 Promoter Ninja 5	Zonka Feedback 4.7 Customer.guru 4.4 FeedbackLink 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Customer.guru and SmileBack offer a Free Trial.

Customer.guru is designed for Large Enterprises, Medium Business and Small Business.

SmileBack is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Customer.guru Starts at $50/Month whereas for SmileBack Starts at $83/Month when Billed Yearly.

Some top alternatives to Customer.guru includes Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys, SatisMeter and SmileBack.

Some top alternatives to SmileBack includes Zonka Feedback, Customer.guru, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys and SatisMeter.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Customer.guru vs SmileBack vs Zonka Feedback

Customer.guru

SmileBack

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure