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Compare Confluence vs Freshservice vs Freshdesk

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Overview

Description

Confluence is a web-based application that includes all the project management features of Confluence Server plus an added dose of new collaboration capabilities. You can play a central ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $8.33 , Billed Yearly
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

Not Available

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User Ratings
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Software Demo

Demo

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • $8.33 , Billed Yearly
      • $19 , Billed Yearly
      Pricing Pans
      • Free

        • User limit (per site) - 10 users

        • Site limit - 0ne

        • Unlimited spaces and pages

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      • Standard

        • User limit: Up to 5,000 users

        • Unlimited spaces and pages

        • Macros

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      • Premium

        • User limit: Up to 5,000 users

        • Unlimited spaces and pages

        • Macros

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      • Browse all pricing plans
      • Starter

        • Incident Management

        • Knowledge Base

        • Self Service Portal

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      • Growth

        • Includes features of Starter plan, plus

        • Service Catalog

        • Asset Management

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      • Pro

        • Includes features of Growth plan, plus

        • Problem Management

        • Change Management

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      • Browse all pricing plans
      Pricing Pageconfluence pricingfreshservice pricing

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      1160

      Very Good

      902

      Good

      247

      Poor

      45

      Terible

      22

      Excellent

      781

      Very Good

      144

      Good

      13

      Poor

      3

      Terible

      5

      Expert's Review generated by AI

      No Expert ai Review available for the product

      No Expert ai Review available for the product

      Pros and Cons
      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Customers

      Customers

      No Customers information available.

      vroom

      vroom

      Cordant

      Cordant

      Addison Lee

      Addison Lee

      Media and Screenshots

      Screenshots
      Integrating with Confluence

      5 Screenshots

      Ticket counts

      7 Screenshots

      Videos
      video-0

      3 Videos

      video-0

      4 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Confluence and Freshservice offer a Free Trial.

      Confluence is designed for Large Enterprises, Medium Business and Small Business.

      Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

      Pricing for Confluence Starts at $8.33/User/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

      Some top alternatives to Confluence includes Jira, Microsoft SharePoint, Google Workspace, GitBook, Zoho Wiki, Drupal Wiki, TWiki, Wiki Valley, XWiki and Team Wiki.

      Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].