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Compare Channels vs ice Contact Center

Channels - Contact Center Operations Software
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Overview

Description

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More

The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
  • No free trial
User Ratings

4.5

(14)
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Software Demo

Demo

Channels has not given any software demo yet

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Pricing

Pricing Option
      Starting From
      • $15 , Billed Yearly
      • Not Available
      Pricing Plans
      • LITE

        • Free incoming calls

        • Free phone number

        • 2 call distribution rules

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      • BASIC

        • Free incoming calls

        • Free phone number

        • All call distribution rules

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      • PRO

        • Free incoming calls

        • Free phone number

        • All call distribution rules

        Show more +

      • Not Available

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      10

      Very Good

      4

      Good

      0

      Poor

      0

      Terible

      0

      Excellent

      3

      Very Good

      5

      Good

      0

      Poor

      2

      Terible

      0

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers

      No Customers information available.

      BobBarker

      BobBarker

      Elections Ontario

      Elections Ontario

      Magnatek

      Magnatek

      Media and Screenshots

      Videos

      No videos available.

      video-0

      1 Videos

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Channels offers Free Trial, but ice Contact Center does not.

      Channels is designed for Large Enterprises, Medium Business and Small Business.

      ice Contact Center is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of Channels begins at $15/User/Month when Billed Yearly, while pricing details for ice Contact Center are unavailable.

      Some top alternatives to Channels includes HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live, Callision, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and CloudCall.

      Some top alternatives to ice Contact Center includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, VoiceIQ, Vonage Contact Center, RingCentral Contact Center and Focus Contact Center.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].