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Compare CallMiner Eureka vs Verint Speech Analytics

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Overview

Description

CallMiner Eureka is an advanced AI and machine learning-powered platform for speech analysis and customer engagement. It effortlessly captures, transcribes, and analyzes all customer ... Read More

Experience exceptional customer engagement with Verint Speech Analytics, the leading software for streamlining contact center operations. Harness the power of this advanced tool to convert ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings

4.4

(93)

4.1

(16)
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Software Demo

Demo

CallMiner Eureka has not given any software demo yet

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Features

Total Features

0 Features

10 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Large Enterprises
        • Small Business
        • Medium Business
        • Large Enterprises
        • Small Business
        • Medium Business
        Platforms Supported
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        138

        Very Good

        43

        Good

        4

        Poor

        0

        Terible

        1

        Excellent

        30

        Very Good

        12

        Good

        8

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        Verint Speech Analytics has garnered admiration for its user-friendly interface, enabling quick access to valuable insights for process improvement and policy studies. Users appreciate its ...Read more

        Pros and Cons
        • Easy to use interface with good navigation and transcription accuracy.

        • Quick access to information for process improvement and policy studies.

        • Ability to uncover insights easily, aiding various business units.

        • Helpful in identifying customer experience issues for improvement.

        • Powerful tool for searching keywords and making data-driven decisions.

        • Complexity of features may be challenging for new users without support.

        • Limited app and connector options in the Marketplace for enhanced functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        DHL

        DHL

        BMO

        BMO

        Carnival

        Carnival

        Media and Screenshots

        Screenshots

        No screenshots available.

        verint

        2 Screenshots

        Videos

        No videos available.

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Neither CallMiner Eureka nor Verint Speech Analytics offers a free trial.

        CallMiner Eureka is designed for Large Enterprises, Medium Business and Small Business.

        Verint Speech Analytics is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both CallMiner Eureka and Verint Speech Analytics are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to CallMiner Eureka includes Call Center Studio, Call Sumo, Dialpad Contact Center, CanString Analyzer, VoiceBase, Verint Speech Analytics, SmartSpeech, Allo-Media and Saketa SharePoint Migrator.

        Some top alternatives to Verint Speech Analytics includes NeoSound Intelligence, VoiceBase, Castel Explore, SmartSpeech, Speechmate, Voyc, Whipnote and Saketa SharePoint Migrator.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].