Compare C2 ATOM vs IBM Control Desk vs Freshservice vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	C2 ATOM (27) Get Quote Get Quote	IBM Control Desk (15) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and ... Read More	IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More
Entry Level Pricing	Starts from $50	Not Available
Free Trial Availability	No free trial	Free Trial available
User Ratings	4.3 (53)	4.6 (20)
	Get Quote	Get Quote

Software Demo

Demo	View demo	IBM Control Desk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	$50	Not Available
Pricing Pans	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 53 reviews)	4.6 (based on 20 reviews)
Rating Distribution	Excellent 12 Very Good 14 Good 1 Poor 0 Terible 0	Excellent 7 Very Good 7 Good 0 Poor 0 Terible 1
Expert's Review generated by AI	C2 ITSM has garnered enthusiastic feedback over the past year, and it's evident why users appreciate its strengths. One key highlight is its adaptability, allowing for easy customization to align ...Read more	IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more
Pros and Cons	Easy to configure and customize, adapting well to different business needs and processes. Efficient automation capabilities that optimize processes and increase productivity. Flexibility in managing IT tickets as well as requests from various service departments. Intuitive and user-friendly interface, making it accessible to a wide range of users. Comprehensive solution with features like request management, automation, and KB articles. Occasional performance issues with more than 1000 tickets open per day leading to slower response times. Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities. Overwhelming richness of features and customizations may be challenging for new users without sufficient support.	Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness. Great customer service with a supportive team that aids in a smooth onboarding process. Provides mind-blowing management tools, making work easier and optimizing asset utilization. Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement. Cloud-based accessibility allows for control and service management from any device, enhancing flexibility and convenience. Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers. Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.

Customers

Customers	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	3 Screenshots	No screenshots available.
Videos	4 Videos	No videos available.

Alternatives

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

IBM Control Desk offers Free Trial, but C2 ATOM does not.

C2 ATOM is designed for Large Enterprises, Medium Business and Small Business.

IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

The starting price of C2 ATOM begins at $50/User/Month, while pricing details for IBM Control Desk are unavailable.

Some top alternatives to C2 ATOM includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, TOPdesk, BoldDesk and Scopedesk.

Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare C2 ATOM vs IBM Control Desk vs Freshservice vs ManageEngine ServiceDesk Plus

C2 ATOM

IBM Control Desk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure